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September 22nd, 2001 04:00
Soundblaster Live! Value/Popping and Static
I recently purchased the Dell Dimension 8100 with ACS340 speakers and subwoofer. I have the SoundBlaster Live sound card. I started experiencing a crackling/static noise in my audio. And even more recently a popping sound has started to occur during playback. Is there anything I can do to fix this problem? I would appreciate any advice.
Steven
Also, my microphone is always on. I don't know how it happened, but I noticed it one day when I touched to tip of it and got feedback noise. Any ideas on this one as well?
Message Edited on 09/23/01 02:02PM by svereen
Message Edited on 09/23/01 02:04PM by svereen
Steven
Also, my microphone is always on. I don't know how it happened, but I noticed it one day when I touched to tip of it and got feedback noise. Any ideas on this one as well?
Message Edited on 09/23/01 02:02PM by svereen
Message Edited on 09/23/01 02:04PM by svereen
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Scott_CL
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31 Posts
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September 25th, 2001 18:00
Please find the most current information on the "popping/crackling" problem being reported by Dell customers, below. If you have not already done so, or if you feel uncomfortable performing any of the steps below, please contact Dell Technical Support for personalized assistance. Working with a Dell Technician will help ensure that thorough troubleshooting is done.
Thank you for visiting Dell|Talk.
Most of the posts about this problem indicate it affects specific software and it appears to be unrelated to the sound card itself. The following programs can be affected:
Generally, the factory installed media applications appear to work without any popping (with the possible exception of MusicMatch):
Problems in WinAmp have been avoided with the following steps.
Speakers:
Be sure that the problem is not in the speakers themselves. The best way to check the integrity of your speakers is to simply try a different set of speakers on the computer. If no additional speakers are available, you can try connecting a good pair of headphones to the sound card in place of your speakers, then check to see if the problem persists. (Note: sometimes defective speakers may pop or crackle even when not connected to the computer.)
Yet another way to test the speakers is to try connecting them to the CD-ROM headphone jack, and then play an audio CD (be sure to turn the little volume knob on the CD up). This will test the speakers independently from the sound card.
CD-ROM:
There have been a few reports that disconnecting the CD-Audio cable corrects the problem. However, this is likely an indication of a different problem, and if you find that disconnecting the CD audio cable corrects the problem I recommend checking the Dell File Library for a "firmware" update for the CD player you are using for audio. Once this firmware update is applied, you can try reconnecting the CD audio cable. (Note: the firmware update can be attempted at any time, or prior to testing the CD audio cable, if desired.)
Disconnect or Remove NIC:
There have been reports that systems configured with a NIC can eliminate the problem by either disconnecting the network cable, moving the card to another slot, or removing it altogether. Our research group is currently investigating this possible connection.
For more information, please contact Dell Technical Support.
samoth
7 Posts
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October 27th, 2004 12:00