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8818
December 20th, 2004 17:00
System error when trying to bootup computer
Okay, I have not reinstalled windows xp yet. Dell has told me that the computer has a virus and that all my information is lost and that I need to bring the computer in to retrive my business stuff. Is there any way I can do this myself, instead of taking it in and spending alot of money.There is 2 years of stuff on the computer for the business that I need.
Here is the complete error message again.
Step: c000021a {fatel system error} The windows logon process system process terminated unexpectedly with a status of 0xc0000135 (0x00000000 0x 00000000). the system has shut down.
This error message comes up when the computer is trying to boot up. Is this a virus or not? I can't tell from the error message.
Thanks, Bonnie
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RoHe
10 Elder
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45.2K Posts
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December 20th, 2004 18:00
Before buying another drive, see if you can get PC to boot from CD or floppy. Some antivirus programs provide bootable CD to let you recover and remove a virus. If you don't have antivirus software with bootable CD, this might be a cheaper first investment.
You have to go into BIOS and change boot order so CD (or floppy) is first on list. What function key you press to enter BIOS depends on which system you have but there should be a prompt on screen before it starts to boot. You just have to watch and hit that key as soon as you see the prompt. If you don't see it, ask Dell what the BIOS setup key is for your system. Change only the boot order, save the change and exit. Put the CD (or floppy) in the drive and boot.
Even if you can only boot to the C:\ prompt the antivirus software might be able to clean your system. Or at worst, you can copy the files off onto blank disk (assuming you have CD burner) or at least onto a floppy or zip disk. But be sure to scan them on the CD or floppy before moving them back onto the reformatted hard drive, in case one of them is infected -or you'll be back where you started! And don't forget to reset the BIOS boot order when you're finished recovering.
RoHe
ejn63
9 Legend
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87.5K Posts
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December 20th, 2004 18:00
Do the following:
Purchase a new hard drive, and disconnect the original. Install WIndows, patch it fully, INSTALL AND UPDATE A GOOD ANTIVIRUS/FIREWALL package. Shut down and install the original drive in as a slave and copy your data.
Chances are at least some of the data is recoverable, and that's about the least expensive way to get the data back.
hauglid
13 Posts
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December 20th, 2004 20:00
RoHe
10 Elder
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45.2K Posts
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December 20th, 2004 21:00
Go back and read the 2nd paragraph of my previous messasge about how to change the boot order. All the info is there. If you're unsure, maybe some computer savvy friend can come over to help you? Changing the boot order has to be done first.
I was referring to the bootable CD that some antivirus programs supply with their software. But, if you have the Windows Recovery CD, try it (after changing the boot order) and choose the repair option to see if you get to a position where the PC will boot properly from the hard drive. Remember that after you do the Windows Restore, you'll have to undo the change to the boot order in BIOS so that the PC will boot from the hard drive again.
If Windows Restore fixes the boot problem, you'll still have to run antiviral software, and probably ad-aware and spy-bot (both free downloads), to clean up anything that's infected.
You may eventually want to erase the hard drive and do a full Windows install, but at least you should be able to get your important files off first. And then get in the habit of backing these fies up onto CD, DVD, Zip, somewhere on a regular basis so you don't end up in this mess again!
RoHe