7- Thorium

RE: T3600 Windows 10 Upgrade Problems

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Where did you get the media to do the upgrade? Maybe you need to download the ISO directly from MS?

And which version of Win 7? Win 7 Enterprise isn't eligible for the free upgrade...

Ron

   Forum Member since 2004
   I am not a Dell employee

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PaulSEPA
1 Copper

RE: T3600 Windows 10 Upgrade Problems

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To install, I just invoke the "Get Windows 10" function, and Windows Update would download Win 10. I have Windows 7 Pro, so I am eligible. Since (annoyingly) Windows Update forgets that it already downloaded the Win 10 Update, it has re-downloaded the 3GB package every time I have tried to install Win 10 (8 times, so far). The entire installation procedure takes over 45 minutes, although the actual download time (0% to 100%) is much less than that total time that it takes from "I want to upgrade now" to "the upgrade has failed".

7- Thorium

RE: T3600 Windows 10 Upgrade Problems

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If it's asking you to "choose your keyboard layout", that seems to be a  frequent upgrade issue and may be related to USB drivers. If you Google the problem, there are claims for various solutions.

Many users end up wiping the hard drive and doing a clean install using a bootable USB stick created using Rufus software (free) and the downloadable Win 10 ISO file (free). The problem with that is you'll have to reinstall all your software and files. So be sure you have the product keys for all software (eg, MS Office, etc) and all personal files are backed up on external media first.

I did see one claim that changing the keyboard layout to US English solved the problem for that user, so make sure that's how your keyboard layout is set in Win 7 before you launch the upgrade.

When Win 10 was first released, you could only upgrade the existing version and not do a clean install. MS fixed that stupid problem and they allow a clean install on a PC that had an activated version of Win 7 or 8.1 without having to upgrade to Win 10 first.

Obviously, I can't make any guarantees that directly doing the clean install will solve your problem...

Ron

   Forum Member since 2004
   I am not a Dell employee

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PaulSEPA
1 Copper

RE: T3600 Windows 10 Upgrade Problems

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First - I was trying to avoid, if at all possible, a 'clean' reinstall of Win 10, because it will take me days of effort to reinstall all programs and to load all data on the computer.

Second - since the upgrade didn't work, I have a concern that the 'clean' install won't work, not only because there might be an underlying issue with T3600s, but also because of the computer's on-board storage controller may prevent installation due to a lack of a driver. With Win 7, Dell provided a work-around (downloading a driver which I loaded from a USB thumbdrive); Win 10, on the other hand, doesn't seem to ask for a driver in that manner.

I was told by Dell Tech Support that they will be trying to do a Win7 -> Win10 upgrade on a T3600 with the same storage controller that I have. No timeframe specified.

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7- Thorium

RE: T3600 Windows 10 Upgrade Problems

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I understand perfectly why you want to avoid a clean install...

Dell's support page for this model says they "confirm that it can upgrade to Windows 10". So that makes me wonder if they did an actual upgrade or a clean install. They had to get it to work one way or t'other or they wouldn't say that on their site.

Post back and let us know what happens.  I suppose you could just stay with Win 7 which MS will fully support until Jan, 2020. 

Ron

   Forum Member since 2004
   I am not a Dell employee

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PaulSEPA
1 Copper

RE: T3600 Windows 10 Upgrade Problems

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As a matter of fact, yesterday the Dell support guy confirmed my story. They took a T3600 with Win7 in their lab, tried to upgrade to Win10, and got the same failure that I did. I am waiting for them to see what they do.

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7- Thorium

RE: T3600 Windows 10 Upgrade Problems

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Guess that's "comforting" in the sense that it didn't work for them either. Goes back to how they can say this model "...can upgrade to Win 10". I'm guessing they probably did a clean install...

Ron

   Forum Member since 2004
   I am not a Dell employee

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PaulSEPA
1 Copper

RE: T3600 Windows 10 Upgrade Problems

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OK - I was finally able to upgrade (not blow everything away to do a clean install). Here's how:

First, you need to understand the configuration of my T3600. The system board has four "HDDx" ports and 2 "SATAx" ports. The HDDx ports are enabled in the BIOS (A14) by the "SATA/RAID Operation" feature. The SATAx ports are enabled in the BIOS (A14) by the "AHCI Operation" feature.

My system was shipped with the hard drive plugged into the HDD0 port, and the DVD R/W drive plugged into the SATA0 port. The SATA/RAID setting in the BIOS was Enabled. The AHCI setting in the BIOS was "AHCI". The machine was shipped this way because I ordered it with the fastest data speed between the drive and its controller.

I changed the hardware configuration, by moving the DVD drive to the SATA1 port, and the hard drive to the SATA0 port. Then in the BIOS, I disabled the SATA/RAID operation setting. When I rebooted in Windows 7, and logged in, Windows 7 told me that there had been a change to the hardware, and I had to restart the computer.

After I restarted and logged in again, I initiated the upgrade to Windows 10 through Windows Update. It took a l o o o o n g time, but it worked. The upgrade finished, I was able to log in (took a long time), and everything was working, including the attached printer and the NVidia video card.

At Dell Tech Support's suggestion, I moved the hard drive back to the HDD0 port, and the DVD drive to the SATA0 port. During power up, I changed the SATA/RAID Operation setting to Enable in the BIOS. Started the computer again, and during the boot, Windows announced that there was no boot device. I powered down, moved the drive connections back to SATA0 and SATA1, Disabled the SATA/RAID setting, and after a slow startup, Windows 10 came back.

I wrote to Tech Support, asking them what to do to get the hard drive back to the HDD0 port. I am waiting for their response.

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PaulSEPA
1 Copper

RE: T3600 Windows 10 Upgrade Problems

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Dell Tech Support could not help me in getting the hard drive moved from the SATA0 port back to the HDD0 port, which is my computer’s original hardware and software configuration.  I had to figure this stuff out by myself.

First, I needed a driver which I did get from Dell. The URL for the driver is:  www.dell.com/.../DriversDetails

After you download the driver and install it, you will end up with the folder c:\dell\drivers\JV4JN, with 8 subfolders. You will need one of those later.

Here is what I did to move the drive:

Leave the hard drive connected to the SATA0 port and the DVD drive connected to the SATA1 port; this is the configuration that had allowed me to install Windows 10.

Reboot to get to the BIOS, using either <F2> or the <F12> menu from which you can select BIOS settings.  Change the SATA/RAID setting to “Enable”.

Reboot. Windows 10 will start up, but it may take longer than it used to.

Go to Device Manager. There will be a new entry, SAS Controller. When you examine its Properties, it will have NO driver installed, so it will not be useable.

Tell Device Manager that you want to install a driver. Tell it that the driver is on your computer. Point to the JV4JN folder. Select the RSTe_f6_iaStorS_win8_64 subfolder. After successful install, the Storage Controller entry in Device Manager will now have a new sub-entry for the SAS/RAID controller.

After the driver is installed, shut down the computer.

Move the hard drive to the HDD0 port; move the DVD drive to the SATA0 port.

Start up Windows. This will take longer, because of the hardware change; Windows is reconfiguring itself for the hardware change.

Eventually, you’ll get the startup splash screen, and you can log in.

PaulSEPA
1 Copper

RE: T3600 Windows 10 Upgrade Problems

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It ain't over 'til it's over. I noticed a boot anomaly. When the hard drive is on the SATA0 port, first I see the Dell BIOS screen, then a black screen, then a black screen with the Windows logo, then a black screen, then the gray-green screen, then the login screen. BUT - when the hard drive is on the HDD0 port, first I see the Dell BIOS screen, then a black screen, then a black screen with the Windows logo, then a black screen, then another black screen with the Windows logo, then a black screen, then the gray-green screen, then the login screen. This takes longer than it should, and I think what is happening is that first Windows tries to boot to SATA0, waits a timeout, then tries to boot to HDD0. I tried uninstalling the SATA ports, and shut them down in the BIOS. That made no difference. It still wants to pause to test the SATA boot.

Does anyone know how to change this, so that it doesn't try to boot to SATA first with a timeout before going to the HDD port? Dell support has told me "that's the way it is", so they will not help.

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