I'm sorry that you're having this issue but it seems that you've done a lot of trouble shooting to try and find the problem. There's one or two points from your post that I'm not too sure what you've done so if it's okay, I'd like to double-check what has happened. If you could answer the following, it would be very much appreciated.
1) How much memory do you have in your system?
2) When you were troubleshooting and you had the error code 1 and 3, you mentioned that you had an empty slot and that replacing the removed stick of memory into this empty slot would always give you the error code. Can you let me know if it has always been the same stick of memory in this slot or have you swapped memory between the slots?
If you can let me know, it would be a great help! Thanks!
I have a feeling that there may be a problem with the motherboard, especially as you are getting problems with memory sticks in some slots but not in other slots, however there are some more questions I'd like to ask - just so we can get as much information as possible.
1) How many memory sticks do you have in the system?
2) Do you have memory risers in your system? If you are not sure what these look like, please see this link for information: support.dell.com/.../parts.htm - under Installing Memory (With Optional Memory Riser Cards)
3) You mentioned that you tried the memory sticks one by one. Can I just ask if you tried installing each memory stick in slot DIMM1 only or did you install each memory stick one at a time until all memory sticks were installed in the system?
4) Please disconnect and reconnect all power supply cables that connect to the motherboard. To identify these cables, please see the following diagram: <ADMIN NOTE: Broken link has been removed from this post by Dell> - see connections 6 and 12
5) Please also reset the CMOS as it may assist with this problem. To do this, please follow these instructions: <ADMIN NOTE: Broken link has been removed from this post by Dell>
These steps do involve removing components inside the system so please take static precautions and remove the AC power cord from the back of the system before trying these.
1) so now i have 14 detected but 12 Go used by Windows 7 Utimate. However, as i said, he doesn't want to start since this morning.
2) Before, it's exactly that. Two MONTH ago, I have this error. I unplug ALL memory sticks. I put them one by one, and restart at each time I pluged a stick, because sometimes their's the error 1 3. Infact, sometimes certain memory stink fonction a slot but not on an other. It's crazy.... So the T7400 started. And i shuted down, and continu to plug and start PC until it started with all stick. And finally, it stay on stick so one empy slot. I try to put a memory stick on this slot, and the error appeared. Then, i swap the last memory stick with that I have unplug and plug on the last slot, and no error.
One month ago, the same error. I change a memory stick with the one which stay and it started.
I do the same thing two weeks ago, that functionned, and today too, but today he doesn't want to start.
My memory slot become really hot in the software Everest Ultimate. 80 to 90 ° so i clean all fan, the slot.But it will not start, even after it has been stopped all the night.
1) I have normally 8 sticks. Before this morning, 7 were pluged.
2) I have this system but I not using this. I didn't know that their a memory fan...i've not one, certainly it's why my memory is so hot ! What sort of fan can I do on this ? (If you know, of course.)
3) I tried installing a stick on DIMM1 and if their're an error 1 3, i unplug it and plug an other stick. If their's no error, so i do the same thing on the DIMM2. I remenber, when i started a message like with appear after the analys system : 'Single bit detected in DIMM 1or DIMM 2 ' and then a second message 'memory configuration mismatched'.
4) and 5) I all done your precious advice, and i put all memory stick and the same thing. I decided to proceed like before : plug, unplug, swap...stick one by one, in order to escape the beep error 1 3. And it fonctionnate : i have 4 memory stick plug, in DIMM 1, DIMM 2 , DIMM 3 and DIMM 5. The sticks which are not plug give me the error 1 3 when I try to plug one by one on this DIMM 4 with the other which fonction. Maybe, on of the 4 already plug, one could fonction on this DIMM 4, but I really want to find the root of the problem...
If you don't have a memory fan, this could certainly be the reason why you are experiencing these issues. The memory for the Precision T7400 does run very hot and memory sticks with full heat spreaders are a requirement. Can I ask if you have purchased additional memory for the system at any point?
Also, if it's possible, can you take a picture of your memory? I'd like to see if there are any differences in your memory sticks. I've sent you a friend request, if you can accept it and send me an e-mail, it would be very much appreciated.
I think the best thing to do at this point would be to install individual sticks in DIMM1 only. This will let us know if there are any failing sticks in the system. I would also say that you should switch the system on more than once with each stick, just to see if you can get a consistant set of results for each stick.
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DELL-John C
5 Practitioner
•
353 Posts
0
August 16th, 2012 03:00
Hi there,
I'm sorry that you're having this issue but it seems that you've done a lot of trouble shooting to try and find the problem. There's one or two points from your post that I'm not too sure what you've done so if it's okay, I'd like to double-check what has happened. If you could answer the following, it would be very much appreciated.
1) How much memory do you have in your system?
2) When you were troubleshooting and you had the error code 1 and 3, you mentioned that you had an empty slot and that replacing the removed stick of memory into this empty slot would always give you the error code. Can you let me know if it has always been the same stick of memory in this slot or have you swapped memory between the slots?
If you can let me know, it would be a great help! Thanks!
DELL-John C
5 Practitioner
•
353 Posts
0
August 16th, 2012 04:00
Hi there,
Thank you very much for this, it's very helpful!
I have a feeling that there may be a problem with the motherboard, especially as you are getting problems with memory sticks in some slots but not in other slots, however there are some more questions I'd like to ask - just so we can get as much information as possible.
1) How many memory sticks do you have in the system?
2) Do you have memory risers in your system? If you are not sure what these look like, please see this link for information: support.dell.com/.../parts.htm - under Installing Memory (With Optional Memory Riser Cards)
3) You mentioned that you tried the memory sticks one by one. Can I just ask if you tried installing each memory stick in slot DIMM1 only or did you install each memory stick one at a time until all memory sticks were installed in the system?
4) Please disconnect and reconnect all power supply cables that connect to the motherboard. To identify these cables, please see the following diagram: <ADMIN NOTE: Broken link has been removed from this post by Dell> - see connections 6 and 12
5) Please also reset the CMOS as it may assist with this problem. To do this, please follow these instructions: <ADMIN NOTE: Broken link has been removed from this post by Dell>
These steps do involve removing components inside the system so please take static precautions and remove the AC power cord from the back of the system before trying these.
Thanks!
chadyred
3 Posts
0
August 16th, 2012 04:00
Thank you for this quick answer,
1) so now i have 14 detected but 12 Go used by Windows 7 Utimate. However, as i said, he doesn't want to start since this morning.
2) Before, it's exactly that. Two MONTH ago, I have this error. I unplug ALL memory sticks. I put them one by one, and restart at each time I pluged a stick, because sometimes their's the error 1 3. Infact, sometimes certain memory stink fonction a slot but not on an other. It's crazy.... So the T7400 started. And i shuted down, and continu to plug and start PC until it started with all stick. And finally, it stay on stick so one empy slot. I try to put a memory stick on this slot, and the error appeared. Then, i swap the last memory stick with that I have unplug and plug on the last slot, and no error.
One month ago, the same error. I change a memory stick with the one which stay and it started.
I do the same thing two weeks ago, that functionned, and today too, but today he doesn't want to start.
My memory slot become really hot in the software Everest Ultimate. 80 to 90 ° so i clean all fan, the slot.But it will not start, even after it has been stopped all the night.
Thank you.
chadyred
3 Posts
0
August 16th, 2012 06:00
Thanks,
1) I have normally 8 sticks. Before this morning, 7 were pluged.
2) I have this system but I not using this. I didn't know that their a memory fan...i've not one, certainly it's why my memory is so hot ! What sort of fan can I do on this ? (If you know, of course.)
3) I tried installing a stick on DIMM1 and if their're an error 1 3, i unplug it and plug an other stick. If their's no error, so i do the same thing on the DIMM2. I remenber, when i started a message like with appear after the analys system : 'Single bit detected in DIMM 1or DIMM 2 ' and then a second message 'memory configuration mismatched'.
4) and 5) I all done your precious advice, and i put all memory stick and the same thing. I decided to proceed like before : plug, unplug, swap...stick one by one, in order to escape the beep error 1 3. And it fonctionnate : i have 4 memory stick plug, in DIMM 1, DIMM 2 , DIMM 3 and DIMM 5. The sticks which are not plug give me the error 1 3 when I try to plug one by one on this DIMM 4 with the other which fonction. Maybe, on of the 4 already plug, one could fonction on this DIMM 4, but I really want to find the root of the problem...
Thanks you.
DELL-John C
5 Practitioner
•
353 Posts
0
August 17th, 2012 03:00
Hi there,
If you don't have a memory fan, this could certainly be the reason why you are experiencing these issues. The memory for the Precision T7400 does run very hot and memory sticks with full heat spreaders are a requirement. Can I ask if you have purchased additional memory for the system at any point?
Also, if it's possible, can you take a picture of your memory? I'd like to see if there are any differences in your memory sticks. I've sent you a friend request, if you can accept it and send me an e-mail, it would be very much appreciated.
I think the best thing to do at this point would be to install individual sticks in DIMM1 only. This will let us know if there are any failing sticks in the system. I would also say that you should switch the system on more than once with each stick, just to see if you can get a consistant set of results for each stick.
Thanks again, hope to hear from you soon.
DELL-Roshan L
4 Operator
•
4.4K Posts
0
May 31st, 2013 05:00
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