I got the below email from Dell today. I laughed. I giggled. Then boy, did I take their survey. The link in the letter will probably let you look at the survey but it won't be accepted if you try to submit it. If they send one of these out to everybody that uses tech support I would guess they're hearing some interesting stuff. I'm surprised the folks in Texas haven't been getting letter bombs. I used the term letter bomb. I wonder if Ashcroft will be reading this tomorrow?

Dear Valued Customer:

Our understanding is that you e-mailed Dell Technical Support on
01/12/2004, and we would like to invite you to participate in a brief
on-line survey about your experience.

We here at Dell take the results of these surveys very seriously,
and everyone who responds to this survey will help ensure that you,
our customers, receive the best support we can provide.  Please take a
few minutes of your time to tell us how we can better meet your
needs.

To complete this survey, please go to:
http://dell.prognostics.com/s.asp?ID=D4F271216F2943838511183BAD4626E4

If you are an AOL user, please click on the following link:
HREF="http://dell.prognostics.com/s.asp?ID=D4F271216F2943838511183BAD4626E4">Take
Survey


Thank you for choosing Dell and helping us improve the support we
provide!

Sincerely,


Dell Support Team