Tech Support Survey

Question

I got the below email from Dell today. I laughed. I giggled. Then boy, did I take their survey. The link in the letter will probably let you look at the survey but it won't be accepted if you try to submit it. If they send one of these out to everybody that uses tech support I would guess they're hearing some interesting stuff. I'm surprised the folks in Texas haven't been getting letter bombs. I used the term letter bomb. I wonder if Ashcroft will be reading this tomorrow?

Dear Valued Customer:

Our understanding is that you e-mailed Dell Technical Support on
01/12/2004, and we would like to invite you to participate in a brief
on-line survey about your experience.

We here at Dell take the results of these surveys very seriously,
and everyone who responds to this survey will help ensure that you,
our customers, receive the best support we can provide. Please take a
few minutes of your time to tell us how we can better meet your
needs.

To complete this survey, please go to:
http://dell.prognostics.com/s.asp?ID=D4F271216F2943838511183BAD4626E4

If you are an AOL user, please click on the following link:
HREF="http://dell.prognostics.com/s.asp?ID=D4F271216F2943838511183BAD4626E4">Take
Survey

Thank you for choosing Dell and helping us improve the support we
provide!

Sincerely,

Dell Support Team

teamparadox · Answer

Im not racist or anything but for the life of me i cant understand a thing any of their tech support says to me, i call and the only thing i ever end of doing is saying "Can you repeat that" or "What" or "Speak english!"

I hate outsourcing, come on dell we deserve better, give us some people who can speak without a heavey accent which i cant understand!

teamparadox · Answer

YES!!! I tried contacting them via email, i think something is wrong with my cpu, and they give me the run around non stop and try to tell me its a software problem on a fresh xp install, suuuure.  Funny thing is i installed xp home, had the problem, installed a retail copy of xp pro and had the same problem, so its not software.  But i called the tech support line and aside from not understanding what they were saying i was hung up on!

llfarm · Answer

They don't have that much of an accent by email but your problem is just beginning. They know nothing, ask you to repeat the same steps over and over and above all else avoid replacing anything that will cost Dell money. They absolutely refuse to answer direct questions. Like trying to talk to a brain damaged five year old. I could go on but I've said it all in other posts.

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