Well, I feel really stupid now. A few minutes ago, I happened to be in the BIOS settings looking at something else entirely, and lo and behold, I noticed that for some reason the integrated audio was set as disabled. I enabled it, the audio drivers were then able to install, and the sound is now working. Thanks for the help though, Philip!
In the device manager can you check the hardware ids of your audio device?
Press the [Windows] and [Pause|Break] or go to start, right click computer and click properties.
Select the hardware tab and then click on device manager.
If you have an error, you likely have not installed a system driver and should quickly check that you haven't missed downloading or installing something.
Right click the device with the error and select properties. Go to the driver tab and select Hardware IDs.
CDM1975
4 Posts
1
November 11th, 2012 12:00
Well, I feel really stupid now. A few minutes ago, I happened to be in the BIOS settings looking at something else entirely, and lo and behold, I noticed that for some reason the integrated audio was set as disabled. I enabled it, the audio drivers were then able to install, and the sound is now working. Thanks for the help though, Philip!
Philip_Yip
9 Legend
•
16.1K Posts
0
November 11th, 2012 11:00
Do you have onboard audio or a dedicated sound card?
http://support.euro.dell.com/support/topics/global.aspx/support/kcs/document?c=uk&l=en&s=gen&docid=DSN_2C4AA8AA2F2AD309E040A68F5B2820B1&isLegacy=true
CDM1975
4 Posts
0
November 11th, 2012 11:00
I have the onboard audio
Philip_Yip
9 Legend
•
16.1K Posts
0
November 11th, 2012 11:00
Try this file
SIGMATEL STAC 92XX C-Major HD Audio, v.5.10.0.5143-2, A13 http://ftp.dell.com/audio/R173208.exe
CDM1975
4 Posts
0
November 11th, 2012 11:00
That one didn't work either... after reboot, got the same "this system does not support the driver you are trying to install" error.
Philip_Yip
9 Legend
•
16.1K Posts
0
November 11th, 2012 12:00
In the device manager can you check the hardware ids of your audio device?
Press the [Windows] and [Pause|Break] or go to start, right click computer and click properties.
Select the hardware tab and then click on device manager.
If you have an error, you likely have not installed a system driver and should quickly check that you haven't missed downloading or installing something.
Right click the device with the error and select properties. Go to the driver tab and select Hardware IDs.