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2 Bronze

Trying to re-install Windows XP

using the CD that Dell provided with my computer.

Unfortunately I have service pack 3 on my machine and after booting to the  CD that Dell provided I am getting a message that I can't install this version of XP (it has Service Pack 1 on it).


Is there some way to install the version of XP that is on the disk that I received from Dell ? If so, do I need to get a product key from Dell ?

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32 Replies
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6 Indium

RE: Trying to re-install Windows XP

You should be able to clean install. Are you trying to upgrade instead?

Also, if you're going to go to this much work, you might consider Windows 7, as support for XP is ending in three months.

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2 Bronze

RE: Trying to re-install Windows XP

I"m trying to do a clean install. I get the following error when booting to the XP CD.

A problem has been detected and windows has been shut down to prevent damage...."

I'm not sure if my machine is "current" enough to install Windows 7, and I assume I would have to buy that. Trying to not spend $$$ if I don't have to.

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8 Krypton

RE: Trying to re-install Windows XP

Always include the PC model in your posts. emoticon.Wink.title

Does the system have a SATA or IDE hard drive? If it's a SATA drive, did you change SATA Operation mode in BIOS setup (reboot and press F2) to RAID Autodetect/ATA before booting from the XP SP1 CD?

Do you have an internal floppy drive in this system so you can install the SATA drivers from a floppy diskette at the beginning of the XP install, when prompted to press F6 to install drivers?

If you're using a Dell XP Reinstallation CD to install XP on a Dell PC , you shouldn't need to enter the Windows product key, but it should be on a sticker on the PC if you do need to enter it.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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7 Thorium

RE: Trying to re-install Windows XP

Also, you should run the Dell Diagnostics to test all the hardware including the extended hard drive test. No use reinstalling on a failing drive. If you find problems, consider a new computer.

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2 Bronze

RE: Trying to re-install Windows XP

Downloaded/ran the dell diagnostic software that's available off of this web site, but its not a free piece of software.


Is there a diagnostic program that came with my PC that i can use ?

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8 Krypton

RE: Trying to re-install Windows XP

If you haven't wiped the hard drive (and/or if it hasn't failed), reboot and press F12. Go to Utilities parttion to run the diagnostics.

Otherwise, you should find them on your Dell Drivers/Utilities CD

EDIT: Please tell us exactly what PC model this is.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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2 Bronze

RE: Trying to re-install Windows XP

Thanks for all the help.

I'll give this a try.

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2 Bronze

RE: Trying to re-install Windows XP

I ran the dell diagnostic utilities and surprisingly it didn't find any problems.


I don't believe this diagnostic utility checks the hard drive, but I may be wrong.

Is there a free diagnostic utility that you can reccommend that will check the hard drive for problems ?

I am unable to run chkdsk /f. I get an error message back that the hard drive is locked.

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6 Indium

RE: Trying to re-install Windows XP

Are you running the install from within Windows or booting from the install disk?

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2 Bronze

RE: Trying to re-install Windows XP

booting from the install disk.

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8 Krypton

RE: Trying to re-install Windows XP

I am unable to run chkdsk /f. I get an error message back that the hard drive is locked.

WHAT SYSTEM IS THIS?

From where are you running chkdsk /f ? If you're running chkdsk from the C: prompt after booting from the XP Reinstallation CD and opening the Recovery Console, the correct command is: chkdsk c: /r

 Read this to create a bootable CD with Dell's hard drive tests on it.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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2 Bronze

RE: Trying to re-install Windows XP

i tried to find the file that you suggested but i received this error:

There are no matching results in Drivers & Downloads for diagft32.exe..
We did find results for diagft32.exe. in other categories.
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8 Xenon

RE: Trying to re-install Windows XP

Hi Levinll2,

We cannot help without knowing the model of your desktop.

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8 Krypton

RE: Trying to re-install Windows XP

Hi Levinll2,

We cannot help without knowing the model of your desktop.

 Given the number of times I've asked for the PC model, I'm getting the feeling Levinll2 is trying to use a Dell XP Reinstallation CD to install the OS on a non-Dell system.

That won't work because the Dell CD is tied to Dell's BIOS and will only allow Windows to be installed on a Dell system.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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2 Bronze

RE: Trying to re-install Windows XP

The computer in question is a Dell Dimension E520.

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2 Bronze

RE: Trying to re-install Windows XP

When I boot my machine to the Windows XP Home Edition Reinstallation CD, I don't get a choice to do anything other than install the software(which generates an error).


How does open the recovery console after booting from this CD?

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9 Rhodium

RE: Trying to re-install Windows XP

When I boot my machine to the Windows XP Home Edition Reinstallation CD, I don't get a choice to do anything other than install the software(which generates an error).

How does open the recovery console after booting from this CD?

 
 
levinll2
 
Please post the computer model you trying to install XP on.
 
Bev.
 

 


If my answer was helpful, please click: Kudos
Forum Member since 2001
I am not employed by Dell

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8 Krypton

RE: Trying to re-install Windows XP


How does open the recovery console after booting from this CD?

Read me

Ron

   Forum Member since 2004
   I'm not a Dell employee

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7 Thorium

RE: Trying to re-install Windows XP

The Dimension E520's earliest BIOS came out in 2006 while XP Service Pack 2 was released in 2004. It should not be old enough to be supplied with a Windows XP with only Service Pack 1 CD.

Moreover XP reaches End of Life in April and should not be reinstalled.

This machine has the capabilities of running Windows 7. For more details on upgrading this system to Windows 7 or 8.1 see here:

http://dellwindowsreinstallationguide.com/

http://dellwindowsreinstallationguide.com/driver-sets/dimension-desktops/

Note if you must stay with XP you should know the risks in running an unsupported OS. Also you will need to bring your XP Reinstallation CD up to Service Pack 3 level and include the SATA drivers.

My legacy XP Reinstallation Guide Step 6:

http://dellwindowsreinstallationguide.com/

Will instruct you how to do this.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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8 Krypton

RE: Trying to re-install Windows XP

Natuakuc4 is reading my mind! emoticon.Surprise.title

Once you told us what system this was, it reminded me of the issue with XP SP1 and pci.sys which caused installation problems and had to be fixed in XP SP2.

 

 

Ron

   Forum Member since 2004
   I'm not a Dell employee

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6 Indium

RE: Trying to re-install Windows XP

I used SP1 years ago, but don't remember any specific issues with it. I do remember that the pre-SP1 version couldn't accommodate the then-large hard drives of greater than 137gb in size.

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7 Thorium

RE: Trying to re-install Windows XP

I used SP1 years ago, but don't remember any specific issues with it. I do remember that the pre-SP1 version couldn't accommodate the then-large hard drives of greater than 137gb in size.

The E520 on CNET reviews came with a 750 GB drive, its probably related to the problem:

http://reviews.cnet.com/desktops/dell-dimension-e520-core/4505-3118_7-32205750.html

The XP CD needs to be slipstreamed to include Service Pack 3 or preferably XP ditched in favour of Windows 7/8.1.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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6 Indium

RE: Trying to re-install Windows XP

It's possible to install the SP2 version of XP and then add SP3 after the fact. I did that regularly, and in fact I have never used slipstreaming.

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2 Bronze

RE: Trying to re-install Windows XP

After updating the BIOS I once again booted to the XP disc that came with my dell machine.

Below is the following error message that appeared as the install process began.

 photo IMG_1726.jpg

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7 Thorium

RE: Trying to re-install Windows XP

Error 7b as mentioned slipstream service packs and sata drivers. Otherwise XP isn't reading the hard drive correctly during boot and giving you the bsod. I've had similar results in OptiPlex 760s with XP installs. The slipstream method is the easiest was the only other alternative is quickly pressing F6 during the Windows setup and using a floppy disc to load them.
Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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6 Indium

RE: Trying to re-install Windows XP

After updating the BIOS I once again booted to the XP disc that came with my dell machine.

Below is the following error message that appeared as the install process began.

 photo IMG_1726.jpg

XP requires a boot device, and if the boot device drivers aren't present on the install disk (and they often aren't), they must be added just as the install disk boots via the boot device drivers wizard (which can be started by pressing the F6 key).

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8 Krypton

RE: Trying to re-install Windows XP

It's still a 7B error which means SATA Operation (SATA Mode) is set incorrectly in BIOS.

BIOS must be set to RAID Autodetect/ATA in order to install XP. So reboot, open BIOS setup and change that setting. Be sure to save the change before exiting setup.

Then immediately reboot and go back into BIOS setup again. If SATA Operation is not still set to RAID Autodetect/ATA, then the motherboard battery may be dead and needs to be replaced.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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RE: Trying to re-install Windows XP

I did as you suggested, and the change is still selected.

However I am still getting the 7B error when trying to re-install XP.

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7 Thorium

RE: Trying to re-install Windows XP

Have you slipstreamed rye service packs and data drivers?
Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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8 Krypton

RE: Trying to re-install Windows XP

Are you still using the Dell XP SP1 disk? Where's the XP SP2 disk that came with this PC?

Do you have a bum XP SP1 CD?

Power off, unplug and press/hold power button on tower. Check the connection between the hard drive and SATA(0) connector on the motherboard. And then check that SATA(0) is enabled in BIOS setup and that BIOS identifies the drive correctly.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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6 Indium

RE: Trying to re-install Windows XP

I did as you suggested, and the change is still selected.

However I am still getting the 7B error when trying to re-install XP.

I think you need to add the SATA drivers (via the F6 wizard).
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8 Krypton

RE: Trying to re-install Windows XP

I think you need to add the SATA drivers (via the F6 wizard

If BIOS isn't set to RAID AutoDetect/ATA before booting from the Win XP CD, you'll get the 7B error.

If the SATA drivers aren't installed during the XP installation by pressing F6, the system should still work correctly after installing XP as long as BIOS is set to RAID AutoDetect/ATA

Open BIOS setup and make sure the boot hard drive is recognized on port  SATA(0). Does it show that the drive is SATA or ATA?

How many optical drives are in this system? If more than one, try booting from the XP CD in the other optical drive.  On some systems, XP has problems installing if there's more than one optical drive. So try disabling the SATA  port where the second optical drive is connected.

How many hard drives are in this system? If more than one, run BIOS Setup and turn off the SATA port where that second hard drive is connected to the motherboard

 

Ron

   Forum Member since 2004
   I'm not a Dell employee

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