Unsolved
This post is more than 5 years old
6 Posts
0
6046
July 28th, 2010 15:00
USB Port Issues + Chipset Driver not installing
Hey guys,
So I have a problem that even Alienware "techs" can't solve. For about two weeks anything thats connected to my usb ports will randomly shut down. Now, I have no idea and neither do they apparently. They say that my bios and other drivers were out of date, well that could be so, but as i installed the drivers, all the ones installed except one. The Chipset driver. FIVE different techs tried to install this for me, all of them not being able to and not mentioning it to me. All they say it "Hmm, what does it mean, "System does not meet requirements?"" Shouldn't they be telling me this?! Ok well, since they are not helping at all, I would like to ask you folks.
1) Why would my USB ports not be working properly? I plug in my mouse and keyboard and randomly (not often) they will shut off for 15 - 20 minutes then come back on.
2) Why wont this Chipset Driver install?
3) Why can't dell fix this or train people to fix this properly. Half the time, one of the techs was looking at his manual. (He told me...)
| Base Unit / Unité de base: |
Alienware Aurora ALX (224-7421) |
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| Processor / Processeur: |
Intel Core i7 920 (2.66GHz, 8MB Cache) (317-3164) |
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| Memory / Mémoire: |
12GB Tri-Channel DDR3, 1333MHZ(3x4GB) (317-3194) |
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| Keyboard / Clavier: |
Alienware MM Keyboard, US (330-6074) |
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| Monitor / Moniteur: |
No Monitor (320-7810) |
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| Video Card / Carte graphique: |
Single 1.8GB NVIDIA GeForce GTX 295 (320-8442) |
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| Hard Drive / Disque dur: |
1TB Performance RAID 0 (2 x 500GB SATA-II, 7200 RPM HDDs) (342-0264) |
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| Hard Drive Controller / Disque dur du contrôleur: |
Cosmic Black ALX - 875 Watt Power Supply (313-8334) |
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| Hard Drive Controller / Disque dur du contrôleur: |
Alienware TactX Headset (313-9178) |
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| Hard Drive Controller / Disque dur du contrôleur: |
Hat Wipe Cloth (317-1899) |
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| Operating System / Système d'exploitation: |
Accessory Kit, Aurora, Eng (317-2818) |
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| Operating System / Système d'exploitation: |
Dell Resource DVD with Application Backup (330-4769) |
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| Operating System / Système d'exploitation: |
PC-Restore, Dim/Insp (420-6436) |
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| Operating System / Système d'exploitation: |
DataSafe Local BackUp 2.0 Basic (420-9691) |
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| Operating System / Système d'exploitation: |
Genuine Windows 7 Home Premium, 64bit, English (421-2064) |
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| Mouse / Souris: |
Dell MG900 USB Mouse, Ship in box (330-5780) |
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| Modem / Modem: |
AlienFX Color, Mars Red (313-8751) |
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| Tape Backup Unit / système de secours sur bande: |
ADOBE READER 9.0 MULTI- LANGUAGE (410-1867) |
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| CD-ROM or DVD-ROM Drive / Lecteur CD-ROM ou DVD-ROM: |
Single Drive: 24X CD/DVD burner (DVD+/-RW) w/double layer write capability (313-9077) |
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| CD-ROM or DVD-ROM Drive / Lecteur CD-ROM ou DVD-ROM: |
CYBERLINK PDVD 8.0 ANW (421-0974) |
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| CD-ROM or DVD-ROM Drive / Lecteur CD-ROM ou DVD-ROM: |
NERO 9, ANW (421-0975) |
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| Sound Card / Carte de son: |
Sound Blaster X-Fi Xtreme Audio (313-8948) |
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| Wireless / réseau sans fill: |
1505 PCIe WLAN card with11n mini-Card & external antenna (430-0637) |
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| Cable / Cable: |
ANW,AUTO-UPDATES,CRIT (330-6350) |
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| Factory Installed Software / Logiciels installs à lupine: |
McAfee VirusScan Plus 30 Day Free Trial (English) (410-0311) |
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| Service / Guarantee: |
Dell Limited Hardware Warranty Plus In-Home Service [after Remote Diagnosis], Initial Year (905-6097) |
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| Service / Guarantee: |
Dell Limited Hardware Warranty 7X24 Technical Support, Initial Year (906-5260) |
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| Service / Guarantee: |
Next Business Day In-home Service after Remote Diagnosis, Initial Year (906-6940) |
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| Service / Guarantee: |
No Warranty beyond 1 year (988-7347) |
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| Misc / Divers: |
Alienware High-Performance Liquid Cooling (317-1904) |
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|
Alienhead Chrome Red (421-1438) |
0 events found
Jeff Hoffman
2 Intern
•
881 Posts
0
July 28th, 2010 15:00
Re: USB devices-> In Device Manager/USB Controllers/Power Mngt. Are they set so that the system is allowed to shut them down to conserve power? That can cause problems.
Jeff
Jeff Hoffman
2 Intern
•
881 Posts
0
July 28th, 2010 18:00
I would try turning it off. It may NOT be the problem but it's worth a shot.
Go to-> Start - Control Panel - Hardware and Sound - Device Manager - Universal Serial Bus Controllers (expand that) - Right click on the hubs - Click on Power Management - Uncheck "Allow the computer to turn this device off to save power" Un-check all of them.
Jeff
brandon132
6 Posts
0
July 28th, 2010 18:00
How do I do that? And should it be on or off?
brandon132
6 Posts
0
July 29th, 2010 08:00
Ok, you sure I should uncheck them? will it cause any damage?
brandon132
6 Posts
0
August 11th, 2010 07:00
Ok, this is a old thread but i still need help. Dell replaced my Motherboard but I still cannot install my chipset driver. It says my system doesn't meet the requirements. Even the alienware reps cant install it, they thought replacing the motherboard would help. could the driver that alienware made possibly be corrupt?
Lesley.Tennison
3 Posts
0
November 30th, 2010 15:00
Could you give more explanation on it? Where is its documentation? I just start to learn it.