USB SmartCard Keyboard not recognized

Question

I would appreciate any help given on this problem:  I am loading an Optiplex GX260 with Windows XP SP2.  All updates are done.  BIOS is up to date.  The Dell USB SmartCard Keyboard (model RT7D60) is not recognized -- device manager shows an HID Keyboard Device.  I've removed the keyboard and rebooted to try to make the machine discover the keyboard, no luck.  I've also tried downloading from Dell the driver provided for this model, but the machine will not allow me to load the driver -- it says that the driver in use is the best driver for the device.  I need to get this keyboard recognized.  Does anyone have any ideas?   Thank you very much, Tracy Laugle

tudorfelea · Answer

I downloaded some drivers from Dell's web site and they worked for me.What is your e-mail address?I can forward them to you.

egolion · Answer

i am having the same problems with this RT7D60 keyboard and theres no way that i can find the drivers on the internet, is there anyway that you can send it to me?   thanks

tracy_laugle · Answer

I actually was able to solve this issue using ActivCard Gold v. 2 -- apply both service packs -- and a patch from Dell.  The name of the file is fixs0611011.zip, and it is available from the navy's infosec website.  In addition, ActivCard Gold v. 3 also solves the issue.   Good luck!

tudorfelea · Answer

What is your e-mail address?

egolion · Answer

egolion2000@hotmail.com, if you have it i will be appreciate it. thanks

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USB SmartCard Keyboard not recognized

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