13 Posts

March 20th, 2002 20:00

One question...What is the Device?

BY TAKING MY SUGGESTIONS YOU HEREBY ACCEPT ALL PROBLEMS THAT THEY CAUSE
From Zander

"I am here
Today I left
Now I am gone
Forever I will be here
In the world of others
I cannot get out
I am stuck
I want out"

My PC:

Dimension 8100 Series, P4 1.8 Ghz
64 MB DDR NVIDIA Geforce3 4X AGP Graphics
60GB Ultra ATA/100 Hard Drive
Windows ME
Turtle Beach Santa Cruz DSP Sound Card
Harmon Kardon HJ-695 Surround Sound Speakers

3 Posts

March 21st, 2002 18:00

It's an audio/video capture device (from X10). I've tried both powered and unpowered USB hubs, bottom line is the system won't boot if this device is plugged in.

4 Posts

May 4th, 2002 23:00

I have the same problem. Device is X10 VA11A imaging device. X10 support suggested the following:

This problem is usually related to a missing update. Go to Microsoft.com and make sure you have all WinME updates installed. Then go to the following URL and get and USB chipset updates as well as any available bios updates. I might also contact Dell support for updates for your system.

http://www.usbman.com/Troubleshooter%20General.htm

So far, no luck. Any suggestions?

3 Posts

May 7th, 2002 22:00

I solved the problem by buying a PCI USB card (as low as free for USB 1.1, $10 for USB 2.0) and plugging the device (I also have the X10 VA11A) into that. Since the Dell BIOS doesn't see the PCI card until Windows boots, there is no problem. It seems to work fine.

4 Posts

May 9th, 2002 12:00

I eventually solved it too, by enabling USB Legacy support in the BIOS setup.

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