What is the model of your computer? Whenever you post in Dell Talk it helps people who are trying to help you if you give as much information as possible.

Steve

Sorry, it's an 8100

I'm sorry! It's an 8100

The device is probably the useless E-support button on the front of your computer. Even though it is fairly useless, you still need to install drivers for it so that you don't get this message. If you install the Dell Solution Center, it should install the drivers.

Steve

In Device Manager install the driver for the Metolious Vendor Defined Sensor which can be found on your CD labeled "Backup: Dell-Installed Programs" in D:\apps\DSC\Support\metdrvr. There is no need to install the Dell Solution Center.

Paul

volcano,

Neither your nor paa's solution works in XP. It simply IS an unsupported device in XP. The old drivers are useless. My understanding is that XP excludes most of the older uses of the "Metolious Vendor-Defined Sensor". Dell wants to change the ebutton's use, though to what has never been explained clearly. It requires a new app which they have never got around to posting; the XP version of Dell Support Center has no effect (it does not even include the met drivers). The ONLY thing to do for now (even with BIOS update XP2) is to live with the "unsupported" device.

Shadow

wsnyder

I would not have said to install the driver if I had not done it myself. I have installed this driver both on XP and 2K and it eliminates the yellow bang for the unknown device.

Paul

It does not do it on my machine (8100) with XP Pro; it did with 2K.

Shadow

Message Edited on 12/06/01 02:21PM by wsnyder

I have 2 PC's here. The first is an 8100 (BIOS A09) that has Win2k SP2 (clean install) and XP Pro (clean install) dual boot on separate 60GB drives. The driver (MTsensor.sys) was added to both systems (Win2k and XP) without installing the Dell Solution Center and eliminated the unknown device. The difference between your PC and mine may be the BIOS version. I'm keeping away from the XPx versions until Dell gets them right. The second is an 8200 with Dell installed XP Pro. The driver for the Metolious Vendor-Defined Sensor is in the same location on the "Backup: Dell-Installed Programs" CD as it is for the 8100. There is no unknown device in Device Manager, but I don't know what driver Dell installed on the 8200.

Paul