Very upset with my XPS 720

I'm new here, so take my advice with caution! :smileywink:

 

That said, I think memory modules need to run in pairs, you cannot just take 1x1GB out and expect things to go down smoothly.  You may need to remove the other 1GB module and use only 2GB until you can replace the faulty one.

 

Of course, that will probably not solve all your problems as you described, but it will maybe prevent a blue screen or two.

 

Good luck,

Rafa.

Joarmyman;  Welcome to DCF...

 

I am truly sorry about the issues you are having.

I think you should contact Dell Tech Support..... if in USA, call 800-232-8544, otherwise use XPS Chat.

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At the same time if these issues cannot be resolved, you could ask for a refund or a new machine within the first 21-days after your PC's "Shipping Date"

 

 

Peace

 

 

My strong advice is to send it back. If a system is messed up, as you say yours is, then it is what I'd term a "Lemon". You'll be dealing with issue as long as you have it and you'll never be happy. I know because I had one that was the same type of issue--different problems--but one problem after another. I called. I griped. And, Dell sent out a new machine. Try and get them to pay the return freight. If they won't, I'd strongly suggest that you just send it back and buy elsewhere. Let's face it. These XPS rigs are not cheap. And, you should not be stuck with a machine with so many issues right out of the box.

 

While I am generally happy with the replacement, I have noticed that Dell (since my initial purchase in 1998) has become more and more poor in quality, both in terms of the machines and the support. I recently noticed that they are moving away from building "custom" machines to the pre-built "cookie cutter" format. Selling in stores and on QVC is not the Dell I knew and that was known for great quailty and support. I will build my next. Cheaper and you can get exactly what you want.

 

Again, my advice: Send it back.

send it back, sounds like it was dropped in shipping if things were broke in case. You paid to much money to get pc that was damaged in shipping or when it was packed for shipping.

Read this for my opinion on what you should do.  It speaks for itself.

 

http://www.dellcommunity.com/supportforums/board/message?board.id=Tech_Talk_XPS&thread.id=51529

I was very firm in that I wanted a brand new system. I got it, but not without 15 plus phone calls and several days of hassle. I was stuck. I had the system for about 6 months and was well past the 21 days. If I were in the position of the person who has the problems here, I'd send it back. This one will have nothing but trouble.

Just a thought, but given my experience with DELL Support so far, I wonder:

 

1) If you send it back, this must be the pool used for the Refurbs (See my threads).

 

2) I assume any system sent back to DELL they Reburb based on reason for the return plus standard checks (and given my experience so far, this may not be very extensive).  I know they DON'T stress test each unit, for if they did, mine would have skyrocketed red flares all over within a few minutes.  Now I'm stuck with something that won't work (yet).

 

3) So, you may get back a Refurb (a system someone else didn't want) and possibly someone elses problems (if they weren't checked and resolved).

 

4) If you are within 21 days of purchase.  Return it and get a (*new*) replacement or a refund, no matter what!  Then turn around and reorder it again.  This is the only way to ensure you get new.  It doesn't cost anything, and it may save you hundreds of dollars and dozens of hours in repair time and trouble (again, see my threads).

 

 

I made sure by going to Level 3, selecting and building the componets like I did when it was a first time order and actually tracking the build of my replacement. But, again, I had no choice. In the circustances of this person, I agree, send it back--no discussion.

 

I have had friends that have ordered from the Dell Outlet and, like you, these machines have not (as far as I can tell) gone through any sort of "extensive checks and restoration" as Dell claims. They may have been put through some basic test and had a new "software dump", but they are not resotored to like new. And, if you have an intermittent problem that causes a return, that in my opinion will most likey be passed to the next "lucky" customer wo gets a "deal" at the outlet. Consumer Reports lists a number of things that should not be bought "refurbished" and computers are at the top of the list.

Greetings,   First of all I would like to thank all of you for replying. I can see that Im not the only one having issue with dell brand new products… I had spent a few hours with the customer service and they told me to send it back to receive a new one, right now Im working on that to drop it off tomorrow morning. I hope not to receive surprises when the new one arrives.       Regards,