Video Problems 8300, Radeon 9800 Pro

CoolGuy90: Thanks for the tip. I tried the latest RADEON Catalyst driver from their website before I reinstalled XP. Unfortunately, it did not solve the problem.

The 9800 Radeon Pro came with the machine. I have considered buying a new video card but would hate to spend the money if that does not solve the problem as the 9800 still runs most new games a decent framerate. Regards, JLVJ4

I have recently started to experience the same problems, but I have an ATI X800 SE card.  I only started experiencing the problem after I installed DirectX 9.0c.  Do you think this is a coincidence?  What version are you using?  Has anyone found a solution?

dvbfx:

Unfortunately, no solution yet. I have combed through several help sites as well without success. I had thought perhaps it was virus or corrupted file the way it was messing with the graphics... but thought the reinstall of Windows XP would have solved those.

In my case, I do not think direct X 9.0c is causing the problem. I was using it for some time before this developed. In fact, I had not made any changes to the hardware of software before the graphics problems started except for the uninstall and reinstall of a program 2 or three times.

If I get a solution, I will reply again to this note to ensure you get it as well. Regards, JLVJ4

Message Edited by KLance on 10-15-2005 07:44 PM

yea this could be a heat related issue.

KLance, CSPlayer089, Shanahanfan (Go Broncos), and CoolGuy90:

All excellent suggestions. I opened up the case and tried booting up. Video card fan operates and card is not overheating and air flow seemed to be fine and nothing else overheating. I did notice as I wiggled the power line to the video card that the video lines on the screen moved with the movement of the power cord (they did not go away, just wiggled as I wiggled the power cord). So I removed the existing power cord to the video card and attached a different, spare one to the video card. Hoping for success... but still have same four, one-inch vertical bands running down the monitor at even intervals. I will try re-seating the card one more time to see if that helps, if not... may be time to bite the bullet and order a new video card.

Also, tried updating BIOS yesterday on an off chance it might help. No joy.

Thank you all again for taking the time to help out. Regards, JLVJ4

System Specs:

Pentium 2.8g
8k prime cache
512k secondary cache
WD 240G Hard Drive, 190G usable space
1.5G RAM
9800 RADEON PRO, 128 DDR
WINDOWS XP Home SP1

I have a Dimension 8300 with a Radeon 9800 Pro 128Mb with the self same video problem. I had the original card (which worked fine for 2 years!) replaced but the same problem remains. Dell insist on installing a third card though by now I am beginning to wonder if it isn't caused by something else. Given what I have seen on the forum about potential overheating issues with this video card (tho' as I say it was fine for 2 years to be fair) I have just installed a pci slot fan next to the video card and moved everything else over to provide space around the video card which is to be replaced again in a couple of days time. I'll keep you posted on the results.

Dell 'support' has thus far been dire and that is being polite! 'Next day business on site warranty' appears to mean in practice 'the customer speaks to a robotic person thousands of miles away who is difficult to understand.The customer then works hard to diagnose the problem for Dell who at Dell's convenience will send someone round to just install one item'. I certainly shan't be buying Dell again and wouldn't recommend their so called customer support to an enemy! Dell is quite clever really - setting up forums like this on the premise that they are being customer driven when the reality is that there is a good chance that the customers will solve the problems themselves and not bother Dell ... .

 

Message Edited by gbenquiries on 10-17-2005 12:19 PM

Message Edited by gbenquiries on 10-17-2005 12:19 PM

I received my new video card today (evga Nvidia 6600GT 128mb AGP) and it fixed my system. Works like a champ. What a pain though. I hope everything has worked out ok on your system. If I can be of any assistance... just shoot a note. Good Luck. JLVJ4

Hi,

I have the same problem.  I am new to the forum and was hoping to get some answers on this subject as well...  Mine started acting up about 3 weeks ago, no changes to the system before it happened.  If this is a heat problem, could there be damage to the card now?  will cooling it help?

my system,

dell8300 @2.6

WD 200gig caviar

WD 120gig caviar

NEC1100 DVD r/rw

16X DVD DBL r/rw

radeon (dell) 9800pro 128 agp

Creative audigy2

1gig pc3200 ram

I am thinking of getting a new case - http://www.geeks.com/details.asp?invtid=CPXMAN-01&cat=CAS

will the new case and PSU help?  also, anyone know if the 8300 MOBO and guts will fit in there?

 

thanks guys

Shreww:

          It could be possible that it may be damaged from overheating the card numerous times.  I have replaced my heatsink to my 128Mb 9800 PRO and I sometimes have artifacts on high end games only such as Counter Strike: Source, Half Life, or FEAR Demo.  Yet, I have not overheated the card ever since the upgrade and most things seem to run normal.  Im not sure if thats the card or something else causing that, so dont take my word for it.   If your going to put your computer into a new case, make sure that your motherboard is compatible with the new case (micro ATX, Standard ATX or whatever).  New PSU's must be compatible with DELL!  (Usually a standard ATX)  Plus the motherboard power connector must be the same as well.  If you want to upgrade to a new case go for it, but it will be alot of work which I wouldnt bother about.  For now if you cant keep the car dcool open the side of the case, and keep a fan right next to it temporarily.  

Shreww: I tried everything I could think of/and nearly all the advice I received, before finally and reluctantly replacing the video card. The video card was definitely the problem as now everything works great again. It may, as Klance advises, just be the heatsink in the video card. That is the one thing I did not try as I thought it might be beyond my technical capabilities. Good luck. JLVJ4