I would suggest you to run a video card and video card stress test on the system. Please follow the steps below to run the test on video card on the system.
I attempted to run the diagnostic tests you recommended, but the diagnostic installation program froze after the "Installing My Dell Client" step had been checked. I waited over an hour, but the loader never got beyond that point. The same was true for both the "Video Card" test and the "Video Card Stress" test. I just got my machine this past week and I am a little disappointed in having problems so soon.
I had already tried disabling the firewall and it hadn't helped. Installing the .NET Framework update did work and I was able to run the tests. The Video Card Stress Test passed but the Video Card test failed. I was told that US support couldn't help me and I was pointed to a link to a Japanese page which for me was a little less than useful. I guess I'll call Dell here to see if they have anyone who can speak English. I hate to get a new toy only to find out that it isn't working right. Actually, the video card seems to be working fine, as far as appearances go, but something seems to be wrong inside.
The error report says:
Primary Surface Test
Test Started
Error at pixel 0 0 :
Warning Message Input color 00555555 not equal to output color 00574242
Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check assist you further. To send a private message, click on my name and Send private message.
I just ran Dell diagnostics on my brand new Dell inspiron R17 7737 with an Nvidia GeForce GT 750M and the video primary surface test fails with an error WCV07-LXQ. I window 10 and Windows 10 task manager says that the board has the latest drivers and is working properly. I haven't a clue as to what, if anything, is wrong or what to do about it.
DELL-Ravi Ch
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7.1K Posts
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November 13th, 2013 02:00
Hi svand,
I would suggest you to run a video card and video card stress test on the system. Please follow the steps below to run the test on video card on the system.
1. Open the link http://dell.to/14YjKb2
2. Select ‘Hardware’ under ‘Choose a Diagnostic Type’.
3. Select ‘Video card’ and ‘Video Card Stress’.
4. Click on ‘Run Diagnostics’ button.
5. Let me know if the results.
svand
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3 Posts
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November 13th, 2013 18:00
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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November 15th, 2013 09:00
Hi svand,
I’d advise that you update Microsoft .NET Framework on your computer from the link below, then check if you are able to run the test.
http://dell.to/13EFYA8
Also, disable the firewall and disable the popup blocker on the browser and check if it fixes the issue.
Please let me know if this helps.
svand
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3 Posts
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November 17th, 2013 21:00
I had already tried disabling the firewall and it hadn't helped. Installing the .NET Framework update did work and I was able to run the tests. The Video Card Stress Test passed but the Video Card test failed. I was told that US support couldn't help me and I was pointed to a link to a Japanese page which for me was a little less than useful. I guess I'll call Dell here to see if they have anyone who can speak English. I hate to get a new toy only to find out that it isn't working right. Actually, the video card seems to be working fine, as far as appearances go, but something seems to be wrong inside.
The error report says:
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
1
November 19th, 2013 10:00
Hi svand,
Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check assist you further. To send a private message, click on my name and Send private message.
ohmmanoj
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3 Posts
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October 27th, 2016 10:00
I just ran Dell diagnostics on my brand new Dell inspiron R17 7737 with an Nvidia GeForce GT 750M and the video primary surface test fails with an error WCV07-LXQ. I window 10 and Windows 10 task manager says that the board has the latest drivers and is working properly. I haven't a clue as to what, if anything, is wrong or what to do about it.