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June 19th, 2010 00:00
Vostro 220 Problems with USB drivers and Windows 7 64-bit (Code 37)
Hello All,
I have a Dell Vostro 220 all stock. After I upgraded to windows 7 home prem (64-bit) none of my USB ports work. All of the ports (Host Controllers in Device manager) say "Windows cannot initialize the device driver for this hardware. (Code 37)" I tried every fix i could find for the code 37 error but got nowhere. I bought a PCI USB 2.0 Card after giving up on the issue and its giving me the exact same error for the PCI card. I have downloaded all the device drivers and chipset drivers that I found. The only thing that I have not been able to update is the BIOS since it silently fails in win 7 64 and i cannot flash from a usb drive because... well the ports dont pick up. Any help is greatly appreciated. Thanks!
-Jose
fireberd
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June 19th, 2010 04:00
Does the USB ports work at bootup? Can you access the BIOS (setup) with F2 and a USB connected keyboard? If you can then it's a Windows problem. If the USB is not working at boot up (and before Windows loads) then it's a potential BIOS problem. However, the BIOS, at that point, is working alone and has no relationship to whatever operating system is installed.
One issue, Dell supports Vista and Windows 7, 32 bit on this machine, but not 64 bit. You may have to reinstall using the 32 bit version of Windows 7. HERE is the Dell downloads for the various supported OS versions Unless you have more than 4GB of RAM there is no reason to install the 64 bit version.
From a post on the Microsoft Technet forum, the sfc /scannow system file repair program fixed the problem for many that had the code 37. No guarantee that it will fix yours but worth a try.
HERE is the info on running it in Windows 7
The correct and required install sequnce, for future reference on an install is (1) Install Windows (2) Install chipset drivers (3) Install device drivers. If the chipset drivers were skipped usually you can install them and reboot the PC and either devices that needed them will start working or you can install whatever device driver is missing. In a few isolated cases where the chipset drivers were skipped it will take a complete new/correct install sequence to get everything working.