WindowsME shutdown problem

Question

When I shutdown windows ME, the monitor goes blank, but the CPU does not shut down. I must hold the power button for about 8 seconds and it finally quits.

This does not typically happen when I have only been up for a short time. If I have been up for a while, it happens almost always.

Tech support said that the problem was Norton Antivirus and that I must disable Norton before I shut down.

Any other suggestions.

Steve

SirJust · Answer

Steve,I have the same exact problem.......

i can not find a fix for this and support is not to helpfull........

i usually restart before i shut down...i real pain.....but i hope when i upgrade to xp it will fix this

anybody else know?

cshousley wrote:
- When I shutdown windows ME, the monitor goes blank,
- but the CPU does not shut down. I must hold the
- power button for about 8 seconds and it finally
- quits.
-
- This does not typically happen when I have only been
- up for a short time. If I have been up for a while,
- it happens almost always.
-
- Tech support said that the problem was Norton
- Antivirus and that I must disable Norton before I
- shut down.
-
- Any other suggestions.
-
- Steve
-
-

The_Namek · Answer

My advice to both of you is to check out the Windows ME shutdown troubleshooter.

*********
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sweetrose3 · Answer

Hi, I had this problem and this worked, my computer has shut down properly ever sense. Open your Norton, Go to Options/Auto-protect(#)/Advance. Go down and find where it says Floppy Disk Scans,, Uncheck "scan floppies for boot virures when shutting down Windows" then click ok. THis should solve your problem, WITHOUT dissableing Norton.

volcano11 · Answer

What model computer do you have? This sounds like a BIOS problem. Go into the BIOS setup and change the option for power down. You should have choices like - Off, Last State, etc. Since you don't say what model you have, I can't tell you exactly which setting to use, or how it will be listed in the BIOS setup for your model.

Steve

Joetheboss · Answer

For Norton 2001, go to options. Click on autoprotect>advanced tab. Now look on the right-side of the page and uncheck 'scan floppies on shutdown'.

cshousley · Answer

Did that but it didn't work. Thanks though, and I am glad it worked for you. Steve

cshousley · Answer

Steve, I have a 'new' 'refurbished' 8200 Dell with a 1.7 processor. Came with a network card, but just got that into use over Thanksgiving weekend. Soon after this the problem started. Steve volcano11 wrote: - What model computer do you have? This sounds like a - BIOS problem. Go into the BIOS setup and change the - option for power down. You should have choices like - - Off, Last State, etc. Since you don't say what - model you have, I can't tell you exactly which - setting to use, or how it will be listed in the BIOS - setup for your model. - - Steve - - - - - volcano11 wrote: - What model computer do you have? This sounds like a - BIOS problem. Go into the BIOS setup and change the - option for power down. You should have choices like - - Off, Last State, etc. Since you don't say what - model you have, I can't tell you exactly which - setting to use, or how it will be listed in the BIOS - setup for your model. - - Steve - - - - -

cshousley · Answer

Did that but it didn't work. Thanks though, and I am glad it worked for you. Steve

rpcfly · Answer

I had the same problem and went to selective startup and the startup function. I unchecked everything I didn't need. It has worked for me every time I shut down.

Hope this helps. A technician talked me through it.

Rob

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WindowsME shutdown problem

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