I will be glad to help you. Request you to let me know if you get any error message. Also send me a screenshot of the error message that appears.
This could happen due to a virus issue or an operating system issue. Request you to run a virus scan and check if it works. If it doesn’t work then try backing up the data. Then reinstall the operating system and the software.
You may try reinstalling the software to see if you can capture the error message. Then you can run a virus scan. If no errors are found then the last option is to reinstall the operating system after backing up all the data.
DELL-Kiran K
6 Operator
•
2K Posts
0
June 10th, 2013 12:00
Hi bobeep2,
I will be glad to help you. Request you to let me know if you get any error message. Also send me a screenshot of the error message that appears.
This could happen due to a virus issue or an operating system issue. Request you to run a virus scan and check if it works. If it doesn’t work then try backing up the data. Then reinstall the operating system and the software.
bobeep2
4 Posts
0
June 10th, 2013 13:00
I cancelled the install of the printer software and can't copy the error message unless I reinstall the software.
The error message was I-5026 - Move Data File. I will do a virus scan and reinstall the operating system as you
recommended.
Thank you. bobeep2
DELL-Kiran K
6 Operator
•
2K Posts
0
June 11th, 2013 09:00
Hi bobeep2,
You may try reinstalling the software to see if you can capture the error message. Then you can run a virus scan. If no errors are found then the last option is to reinstall the operating system after backing up all the data.
speedstep
11 Legend
•
47K Posts
0
June 11th, 2013 11:00
Given the age of this unit its likely that the drive is Bad.
Files are not written into the registry. The Registry is a File but it is not a file container or folder.