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jjvpop

1 Message

11235

March 2nd, 2002 22:00

XMS driver not installed

Yesterday, i moved my computer to my room. When i hooked everything up, i couldn't get passed the first screen (the black one with the dell logo in the top right hand corner with a lot of writing on it that says "press to enter setup) Once, it went to the login screen, but neither the keyboard or mouse would work. Then today, my father and i put the Dell Diagnostics disk in it. The disk would only start when we unplugged the keyboard and then plugged it back in. Then a black screen would come up and it says XMS drivers not installed Serious hardware problem, boot halted. what does this mean and what do we need to do?
Please help.
Thank you.

shesagordie

12 Elder

 • 

46K Posts

March 2nd, 2002 23:00




Hi

Check inside the box and make certain nothing has become loose or dislodged while moving it.

Bev

Charger_1

2 Intern

 • 

223 Posts

March 2nd, 2002 23:00

Did you drop the computer? Bump it up against anything? Anything that caused a little bit of a jarr?
You might have damaged an internal "organ".
Does your HDD ever startup? You may have damaged your HDD if you can't get past your bios.


Denny Denham

2 Intern

 • 

18.8K Posts

March 3rd, 2002 01:00

jjvpop,

The information here may be helpful.






Are you a new computer owner, or simply new to Delltalk? You may find some helpful information on how best to use this forum here.
Want to make a hyperlink in your post, want to add a graphic or sound file, need to troubleshoot a non-working Java applet, want to build an attractive signature? These capabilities can be yours if you visit Denny's DellT@lk Tutorials.
For help in deciding what can be eliminated from your Startup list, take a look here.
Want to get rid of Network Neighborhood, change your Registered Owner name? Check out the little utilities at Delltalk Tweekz.
Ready to sign up for Web server space? Want to learn FTP? Visit Web Presence for Beginners.
For new users (or veterans who would like to help a new user), a number of basic Windows tasks are illustrated in Denny's Tutorial Viewlets.

Note: I do not answer Instant Messages but I do answer email.

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