Dell has not tested this model for compatibility with Win 10, and there are some very long threads in this forum about Win 10 causing a "black screen of death" so you should read some of those threads. (Search these forums for: 2710 black screen)
In some cases users ended up needing to replace the motherboard which is quite expensive, if you can even find one. Others have found various other solutions, but no one fix works for all and many of them were technically complicated.
If this were my system, I'd back up my files on external media immediately and then revert to Win 7 or Win 8.1 before it's too late...
I downloaded the ISO from the Microsoft website, and created a installation USB using an ISO to USB. Then I installed it and it was up and running completely. Then switched it off at night, and just wanted to check if the start up problem was still there and it was. Today I tried again myself, then a friend took it to a shop for me to check it out. He said the guys there switched it on and off a few times and it switched on and he was able to log Inshallah and enter the desktop. I've tried it now and still nothing, I'll try again In the morning. As soon as I'm able to enter windows, I will be installing windows 8. i have an ISO from windows on a USB. I'm just hoping it comes back on one more time.
I was checking my 2720 which is verified for Windows 10. It has 4th generation processors and the Nvidia GT750M chip with might be most of the difference.
I had seen some systems had a TV tuner card with I originally thought may have been part of the problem but it doesn't look like your system has that.
When the new systems come out after June or July Microsoft has upped the specifications for the new systems. One thing they are changing is the amount of memory from 2 GB min to 4 GB min. If your system has 2 GB you might consider upping the amount but there is no guarantee it will help.
it is funny, since I have an Inspiron 1545 which ran Windows 10 fine, that certain systems have basic problems with Win 10. Once the free upgrade period for Win 10 closes and Microsoft releases the next update/upgrade, problems with older system may even get worse.. hard to say. Staying with Windows 8.1 for that system may be best. If your system was activated with Win 10 you should now to be able to do a clean install if you ever wanted to try that although I would use a new hard drive and save the old one just in case.
And remember, check the Intel utility to see the condition of the acceleration mSATA if that system has one. And try booting from an unpowered state to see if it behaves the same as from a normal boot.
The problem with Win 10 on the 2710 appears to be related to BIOS and/or to video, so more RAM won't help. Some users had their 2710 work for a month or more after the Win 10 upgrade before they got the 'black screen of death'.
If the shop was able to boot the PC to the desktop, maybe you should pay them to uninstall Win 10 and install whichever version the system was licensed for when you purchased it from Dell.
In one of the threads on this topic, a user actually had the BIOS CMOS chip replaced on the motherboard but that required a trained expert to swap the chip and then flash BIOS onto the new one. If I remember correctly, it cost the user $100+.
One user found turning it on and attempting to boot, over and over and over in succession eventually got it to boot once which should be long enough to wipe the drive and revert to Win 8.1 or 7.
If your system is less than 5 years old, it's possible Dell's Out of Warranty Repair Service can fix it for you. Replacing the motherboard costs $299, assuming they have one. You pay shipping to Dell and they pay shipping back. You'd have to uninstall Win 10 and install another version IMMEDIATELYafter you get the system back so you don't risk damaging the new board...
Wish you'd read these forums before you upgraded... (Yes, I know MacroStupid said you should...) [:'(]
So finally it is sorted. I tried it yesterday evening and this morning to no avail. Went back to the shop with my friend, it specialises in Dell. There were Dell computers and laptops as far as the eye could see. He updated the BIOS and cleaned out all the dust, there was alot of it. He showed me it working in the shop, got it home and it's working perfectly. He charged me the equivalent of around £30 and gave 1 month warranty with it. He advised me to leave Windows 10 on there and I'm fine with that as it was working on windows 10 before I tried to do a clean install. Thank you all for your help.
Is the shop going to replace the motherboard if Win 10 causes the black screen of death? I think not...
Given the number of XPS 2710 units that failed days/weeks after updating to Win 10, I think you're taking a huge risk.
Yes, some 2710 systems seem to avoid the black screen of death, but many more succumbed. For a while Dell had a sticky on this forum advising users NOTto upgrade the 2710 to Win 10.
Only you can decide if it's worth the risk, but -at the least- back up your personal files on external media regularly, just to be safe.
RoHe
10 Elder
•
45.2K Posts
0
June 2nd, 2016 12:00
Dell has not tested this model for compatibility with Win 10, and there are some very long threads in this forum about Win 10 causing a "black screen of death" so you should read some of those threads. (Search these forums for: 2710 black screen)
In some cases users ended up needing to replace the motherboard which is quite expensive, if you can even find one. Others have found various other solutions, but no one fix works for all and many of them were technically complicated.
If this were my system, I'd back up my files on external media immediately and then revert to Win 7 or Win 8.1 before it's too late...
Saltgrass
4 Operator
•
4.3K Posts
0
June 3rd, 2016 09:00
Can you tell us exactly how you reinstalled Win 10? Was it a clean install using just Win 10? Where did the install media come from?
If that system was set to use an Acceleration drive did you reconfigure that?
Have you checked for Win 10 drivers on the Dell site?
Have you tried removing the Power block while letting it sit. If sleep issues are involved it may be related to a Power Plan.
RoHe
10 Elder
•
45.2K Posts
0
June 3rd, 2016 11:00
Dell doesn't support Win 10 on the XPS 2710 so there won't be any Win 10 drivers on their support page for this model...
XPS2710QA
3 Posts
0
June 3rd, 2016 14:00
I downloaded the ISO from the Microsoft website, and created a installation USB using an ISO to USB. Then I installed it and it was up and running completely. Then switched it off at night, and just wanted to check if the start up problem was still there and it was. Today I tried again myself, then a friend took it to a shop for me to check it out. He said the guys there switched it on and off a few times and it switched on and he was able to log Inshallah and enter the desktop. I've tried it now and still nothing, I'll try again In the morning. As soon as I'm able to enter windows, I will be installing windows 8. i have an ISO from windows on a USB. I'm just hoping it comes back on one more time.
Saltgrass
4 Operator
•
4.3K Posts
0
June 3rd, 2016 16:00
I was checking my 2720 which is verified for Windows 10. It has 4th generation processors and the Nvidia GT750M chip with might be most of the difference.
I had seen some systems had a TV tuner card with I originally thought may have been part of the problem but it doesn't look like your system has that.
When the new systems come out after June or July Microsoft has upped the specifications for the new systems. One thing they are changing is the amount of memory from 2 GB min to 4 GB min. If your system has 2 GB you might consider upping the amount but there is no guarantee it will help.
it is funny, since I have an Inspiron 1545 which ran Windows 10 fine, that certain systems have basic problems with Win 10. Once the free upgrade period for Win 10 closes and Microsoft releases the next update/upgrade, problems with older system may even get worse.. hard to say. Staying with Windows 8.1 for that system may be best. If your system was activated with Win 10 you should now to be able to do a clean install if you ever wanted to try that although I would use a new hard drive and save the old one just in case.
And remember, check the Intel utility to see the condition of the acceleration mSATA if that system has one. And try booting from an unpowered state to see if it behaves the same as from a normal boot.
RoHe
10 Elder
•
45.2K Posts
0
June 3rd, 2016 17:00
The problem with Win 10 on the 2710 appears to be related to BIOS and/or to video, so more RAM won't help. Some users had their 2710 work for a month or more after the Win 10 upgrade before they got the 'black screen of death'.
If the shop was able to boot the PC to the desktop, maybe you should pay them to uninstall Win 10 and install whichever version the system was licensed for when you purchased it from Dell.
In one of the threads on this topic, a user actually had the BIOS CMOS chip replaced on the motherboard but that required a trained expert to swap the chip and then flash BIOS onto the new one. If I remember correctly, it cost the user $100+.
One user found turning it on and attempting to boot, over and over and over in succession eventually got it to boot once which should be long enough to wipe the drive and revert to Win 8.1 or 7.
If your system is less than 5 years old, it's possible Dell's Out of Warranty Repair Service can fix it for you. Replacing the motherboard costs $299, assuming they have one. You pay shipping to Dell and they pay shipping back. You'd have to uninstall Win 10 and install another version IMMEDIATELY after you get the system back so you don't risk damaging the new board...
Wish you'd read these forums before you upgraded... (Yes, I know MacroStupid said you should...) [:'(]
XPS2710QA
3 Posts
1
June 4th, 2016 05:00
So finally it is sorted. I tried it yesterday evening and this morning to no avail. Went back to the shop with my friend, it specialises in Dell. There were Dell computers and laptops as far as the eye could see. He updated the BIOS and cleaned out all the dust, there was alot of it. He showed me it working in the shop, got it home and it's working perfectly. He charged me the equivalent of around £30 and gave 1 month warranty with it. He advised me to leave Windows 10 on there and I'm fine with that as it was working on windows 10 before I tried to do a clean install. Thank you all for your help.
RoHe
10 Elder
•
45.2K Posts
0
June 4th, 2016 19:00
Is the shop going to replace the motherboard if Win 10 causes the black screen of death? I think not...
Given the number of XPS 2710 units that failed days/weeks after updating to Win 10, I think you're taking a huge risk.
Yes, some 2710 systems seem to avoid the black screen of death, but many more succumbed. For a while Dell had a sticky on this forum advising users NOT to upgrade the 2710 to Win 10.
Only you can decide if it's worth the risk, but -at the least- back up your personal files on external media regularly, just to be safe.