XPS 420 BD-RE drive not recognizing CDs

Question

I have an XPS 420 with the Phillips BD-RE BDD-1001 drive. It's been working just fine for dvds. The other day I threw in a music CD and it didn't recognize the disk. This may have been the first time I'd out a cd in the drive. I've tested with many other disks (music/software/data) and it recognizes anything on dvd and nothing on cd-rom material. I've never run into a functioning dvd drive that couldn't read a cd. Any one have any ideas?

ThePug628 · Answer

I discovered mine cannot burn to CD. Does DVD and Blu Ray fine. Is this how it is suppose to work?

odenwalder · Answer

Have you guys checked the Phillips website? It should have some decent information on the drive.

DELL-Chris M · Answer

All,PBDS BDD1001 BD-RE Read/Write/Play  <ADMIN NOTE: Broken link has been removed from this post by Dell> specifications.

Gurj · Answer

Have the same problem. A couple of CD's have not been read without
timeouts and errors. This includes the Adobe Photoshop install disk that
came with the machine. I copied it to a CD-R on my other computer
and then it read it fine. Probably has borderline read capabilities
for that end of the spectrum.

I'll try a few more then call up Dell for a replacement.

Davet50 · Answer

what are you using for a read/write program?

mtkupp · Answer

I'm not trying to write to cd, just get the drive to read. The link supplied by ChrisM explains the inability to write to CD. It also indicates the drive should be able to read/play cds. I've tried 5 or 6 commercial music cds as well as 2 software cds. The drive just sits there after a few seconds. If you click on it in explorer it says you need to insert a disk and opens.

dschieses · Answer

Hey,

what i do with my system was the following:

1. delete uper filter and lower filter in the registry.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-
11CE-BFC1-08002BE10318}

2. delete the driver in the device manager

3. restart system, wait for finishing install of a new device (BD drive)

4. restart and the bd drive read and burn CD's and works as it should.....

cu

dschieses

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XPS 420 BD-RE drive not recognizing CDs

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