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21892
August 1st, 2009 15:00
XPS 710 powers up but does not boot
I have a 3 year old Dell XPS 710 and it powers up but does not boot. The monitor displays "DELL" and "www.dell.com". What is the problem with my computer?
Thanks
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Davet50
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August 2nd, 2009 07:00
Lights 1,2,3 are the "Another Failure" error which means a there is no definite issue identified. So here's is what you should do. First start by disconnecting the hard drive. and boot. See if it will at least give you the drive not found error and post. A system posts once it gets by the Dell splash screen. I mention this only because when my hard drive died on my 720 it acted the same way.
IF that makes no difference remove all the cards, remove all your ram sticks. Power on the system and not all indications. Listen for beeps and look at the diagnostic lights.
shesagordie
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August 1st, 2009 16:00
mikenjana
Check the power button LED, is it blinking green, solid green, blinking amber or solid amber?
Are there any 'Beeps', or error messages?
The XPS 710 Diagnostic Guide and Troubleshooter, is HERE <ADMIN NOTE: Broken link has been removed from this post by Dell>
Bev.
Davet50
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August 1st, 2009 16:00
What happens next? I do not see this as a power supply issue as you are getting to at least the post screen. If the system completes the post screen and then does not boot that can be a software issue or a hardware issue.
For the moment when you boot the computer up, make sure that there are no external devices connected to the system except the keyboard, mouse, and monitor.
Let us know if you do get past the Dell splash screen.
mikenjana
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August 1st, 2009 17:00
The power button is solid green. There are no beeps or error messages displayed.
mikenjana
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August 1st, 2009 17:00
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 I have disconnected everything except the keyboard and mouse, both are USB. The keyboard does not display getting any power via USB. Still stuck at the Dell Splash screen.
DELL-Chris M
Community Manager
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August 1st, 2009 20:00
What color are the Diagnostic Lights? <ADMIN NOTE: Broken link has been removed from this post by Dell>
mikenjana
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August 2nd, 2009 06:00
The power button light is solid green. The diagnostics lights 1,2,3 are lit green.
Davet50
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14.4K Posts
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August 2nd, 2009 10:00
most likely something had come slightly lose and the removal and re-seating solved the issue.
mikenjana
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August 2nd, 2009 10:00
Disconnected the hard drives. No change.
Removed all the cards, disconnected the hard drives. Removed the memory. Reinserted the video card. Boots with error messages. Reinstalled memory. Boots with hard drive error message. Reconnected hard drive. Full and complete boot. Reinserted all cards. Boots again. Ran memory diagnosis, memory fine. Doing hard drive diagnostic now. Things appear to be fine now, don't know what happened but it is working. Thanks for the help.
Mike