I had this same problem and spent DAYS trying to get the answer and trying everything I could. What it comes down to is the driver. You need to use the k57nd60a.sys driver. Once you get that properly installed, your problems will go away.
Wish I had known about the "unplug and replug ethernet cable" when I was having these issues. It would have saved me from a lot of reboots!
So the next question is where do I get the k57nd60a.sys driver and how do I install it? I don't see any driver of that name on the Dell driver download site.
Thank you for your response.So I followed your instruction and downloaded the driver from Broadcom site and have installed it.The good news is that for the last two days I haven’t had a dropped connection (major improvement), but the bad news is that it disconnects whenever the computer goes to sleep.For most people it is probably not an issue, but it is a problem for me.So at this point my choices seem to be either to change the power management setting to ensure that the computer never goes to sleep, or install a new card that is Win 10 compatible in one of the PCI e slots.
Anyway, thanks again! You have been super helpful and I very much appreciate it.
calimusement
4 Posts
1
August 18th, 2015 18:00
I really wish I had written it all down as I was in the same boat as you. Retracing my steps...
Ok - found a post that should help. Let me know if it works for you:
www.windows10forums.com/.../no-internet-connection.1031
After you get the file mentioned there, here are the instructions: This is from the Windows10Forums:
Download the File -BCM57788- then:
Extract it and then go to device manager.
That should pretty much cover it. Hope so.
Source: Windows10Forums - Post by Trouble (moderator)
calimusement
4 Posts
1
August 17th, 2015 11:00
I had this same problem and spent DAYS trying to get the answer and trying everything I could. What it comes down to is the driver. You need to use the k57nd60a.sys driver. Once you get that properly installed, your problems will go away.
Wish I had known about the "unplug and replug ethernet cable" when I was having these issues. It would have saved me from a lot of reboots!
agangopa
6 Posts
0
August 17th, 2015 16:00
Thank you for your response.
So the next question is where do I get the k57nd60a.sys driver and how do I install it? I don't see any driver of that name on the Dell driver download site.
Thank again.
calimusement
4 Posts
0
August 18th, 2015 18:00
This thread will also help:
en.community.dell.com/.../19645189
agangopa
6 Posts
0
August 20th, 2015 21:00
Thank you for your response. So I followed your instruction and downloaded the driver from Broadcom site and have installed it. The good news is that for the last two days I haven’t had a dropped connection (major improvement), but the bad news is that it disconnects whenever the computer goes to sleep. For most people it is probably not an issue, but it is a problem for me. So at this point my choices seem to be either to change the power management setting to ensure that the computer never goes to sleep, or install a new card that is Win 10 compatible in one of the PCI e slots.
Anyway, thanks again! You have been super helpful and I very much appreciate it.