Install in order listed. If you still have problems, try disabling your anti-viral software first and/or booting in Safe Mode and try installing again.
If that still doesn't work, and you can get the PC connected to the internet, go to the Intel download site and install their driver update utility. Let it scan your system and recommend the latest Win 8.1 drivers for your hardware.
gido_g
4 Posts
0
April 30th, 2016 11:00
Please help, I need this SM-Bus driver.
RoHe
10 Elder
•
45.2K Posts
0
April 30th, 2016 20:00
There are 2 required chipsets for the XPS 8700 with Win 8.1. They should have been the first 2 drivers installed after the clean Win 8.1 install.
These are the 2 you need:
Intel Z87 Chipset Driver
Intel AMT HECI Driver
Install in order listed. If you still have problems, try disabling your anti-viral software first and/or booting in Safe Mode and try installing again.
If that still doesn't work, and you can get the PC connected to the internet, go to the Intel download site and install their driver update utility. Let it scan your system and recommend the latest Win 8.1 drivers for your hardware.
gido_g
4 Posts
0
May 2nd, 2016 07:00
Many thanks RoHe.
I downloaded the Intel Z87 Chipset Driver you linked.
It has the exact same name and size and unsurprisingly, installation failed too.
The HECI driver installed without issues.
No anti-virus or firewall running on this machine.
Here's an excerpt from the installation log:
[04/29/16 21:24:12] Update Package Execution Started
[04/29/16 21:24:12] Original command line: "C:\Backup\Treiber\XPS-8700_Chipset_Driver_V2D47_WN_9.4.0.1021_A00.EXE"
[04/29/16 21:24:12] DUP Framework EXE Version: 3.0.93.1
[04/29/16 21:24:12] DUP Release: V2D47X02-00
[04/29/16 21:24:12] Intializing framework...
[04/29/16 21:24:14] logo.png
[04/29/16 21:24:18] User Command: attended
[04/29/16 21:24:18] DUP Capabilities Value: 8388607 (0x7FFFFF)
[04/29/16 21:24:18] DUP Vendor Software Version: 9.4.0.1021
[04/29/16 21:24:18] Local System/Model Compatible with this Package? Yes
[04/29/16 21:24:18] Local System OS Version: 6.2.0.0
[04/29/16 21:24:18] OS Compatible with this Package? Unknown
[04/29/16 21:24:18] Local System OS Language: Unknown
[04/29/16 21:24:18] Language Compatible with this Package? Unknown
[04/29/16 21:24:20] Identified Behavior : attended
[04/29/16 21:24:20] Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_V2D47_WN_9.4.0.1021_A00\DUP517.tmp
[04/29/16 21:24:20] Translated Command Line : setup.exe /f2"C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_V2D47_WN_9.4.0.1021_A00\DUP517.tmp"
[04/29/16 21:24:20] Path : C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_V2D47_WN_9.4.0.1021_A00
[04/29/16 21:24:20] Identified Behavior : attended
[04/29/16 21:25:43] Append Vendor Software Log: C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_V2D47_WN_9.4.0.1021_A00\DUP517.tmp
[04/29/16 21:25:43]
--- Start of Vendor Software Log ---
...[snip]...
[CopyDir]
[CopyFiles]
New Uninstall Key = copyfile0
Copy File Source = C:\ProgramData\Dell\drivers\XPS-8700_Chipset_Driver_V2D47_WN_9.4.0.1021_A00\CSVer.dll
Copy File Destination = C:\Windows\SysWOW64\CSVer.dll
Copy file error (87) on source = C:\ProgramData\Dell\drivers\XPS-8700_Chipset_Driver_V2D47_WN_9.4.0.1021_A00\CSVer.dll. Trying again.
Copy file error (87) on source = C:\ProgramData\Dell\drivers\XPS-8700_Chipset_Driver_V2D47_WN_9.4.0.1021_A00\CSVer.dll. Trying again.
Copy file error (87) on source = C:\ProgramData\Dell\drivers\XPS-8700_Chipset_Driver_V2D47_WN_9.4.0.1021_A00\CSVer.dll. Trying again.
Copy file error (87) on source = C:\ProgramData\Dell\drivers\XPS-8700_Chipset_Driver_V2D47_WN_9.4.0.1021_A00\CSVer.dll. Trying again.
!!! ERROR 0x57: CopyFile generated an unexpected error.
[ResponseResult]
ResultCode = 87
<<< 5/02/2016 15:31:16:517
[05/02/16 15:31:16]
--- End of Vendor Software Log ---
[05/02/16 15:31:16] Vendor Software Return Code: 1
[05/02/16 15:31:16] logo.png
[05/02/16 15:31:16] Name of Exit Code: UNKNOWN_OPTION
[05/02/16 15:31:16] Exit Code set to: 11 (0xB)
[05/02/16 15:31:16] Result: FAILURE
[05/02/16 15:31:26] Open file: C:\ProgramData\Dell\UpdatePackage\Log\XPS-8700_Chipset_Driver_V2D47_WN_9.4.0.1021_A00.txt
I would like to avoid the driver update utility. I have installed the DellSystemDetectLauncher and let it search for over 1/2 hour with no result.
Please advise.
gido_g
4 Posts
0
May 2nd, 2016 08:00
Chipset_Intel_Win8.1_A00_V2D47_Setup_ZPE (from the link provided above) also failed to install. :(
RoHe
10 Elder
•
45.2K Posts
0
May 2nd, 2016 12:00
Have you run chkdsk /f on the hard drive?
Have you tried disabling "Secure Boot" in BIOS setup? Is BIOS set for Legacy or UEFI?
Something went wrong with your clean install? Did you wipe the drive and reformat it, or did you attempt to install "on top"?