The iso images or recovery dvds/flash drives cannot be used. You need to boot to the genuine windows 7 pro 64 bit full version--not an upgrade--installation disk and select custom install and delete the partition that windows is on now. Changing from 32 to 64 bits requires a clean install. See this article and the links in it--
To clarify, I'm not upgrading from an existing 32-Bit installation. Prior to my installation attempts, I wiped the hard drive completely clean using Acronis. So I am trying to perform a fresh install 64-Bit Windows 7 Professional on a new/clean hard drive.
I used Memtest86 to test 2 of my 4 sticks of RAM. They both passed without any errors. When I tried the install again, using just tested/passed memory, I got the same error.
Only a suggestion, but I think you should follow Mary's guidance. Anytime you make a disk from a download there is a possibility of something missing. I am running an XPS 410 myself with Windows 7 64 bit, and had no trouble installing it, but the disk I used was a Microsoft distribution DVD. You managed to install Windows 7 32 bit with no problem, so the machine is most likely OK. The error you are getting is probably accurate. You need to either try a download from someplace else, or find a Microsoft installation DVD, and you can only be sure the problem is with the computer if you use a Microsoft disk.
What are the chances of three different ISOs having the same problem?
I had a similar problem with my homebuilt HTPC; it worked with 32-bit XP, but was unstable with 64-bit 7. I swapped out the memory sticks, and the problem was gone.
You did notice he has swapped memory around a few times, and the disks were different burns, of course, but he didn't say they were from different sources. What are the odds that all four of his memory sticks are bad?
I tested all 4 sticks of memory individually using Memtest86 and they all passed. I ran Western Digital's Extended test on the hard drive and it passed. I'm in the process of using Darik's Boot and Nuke to do a complete and thorough wipe of the hard drive, but don't expect that to make a difference. I also downloaded a new ISO of 64-Bit Windows 7 Professional SP1-U and will try that. I don't know what else I can try.
As I've mentioned, I don't think it's bad media given the number of different medias that I've tried. I've tried both DVDs that I burned as well as bootable USB memory sticks and four different ISO images that I have. With that said, I have downloaded a fresh ISO of 64-Bit Windows Professional SP1-U and am going to give that a try next.
RE: SATA mode, my XPS 410 (which has the latest BIOS, version 2.5.3) had two modes: 1) RAID Autodetect / ATA and 2) RAID On. I've tried both modes and get the same results.
The BIOS does have an OS Install option which limits the recognizable RAM to, I think, 512 MB in my machine. (That seems like too little to install Windows 7.) I've tried installing with only 1 GB and 2 GB in the machine, so I don't think that's causing the issue that I'm facing.
RE: the SATA drivers, I'm not sure I understand. I looked at the linked Microsoft article but don't see how that pertains to things during installation of 64-Bit Windows 7. Am I missing something? Is there a driver that I need to download and then have the installation process use?
This machine was running 64-Bit Windows 7 Professional until I wiped it the other night. It has been a few years, but I'm pretty sure I previously installed it without a hitch and didn't have to jump through any hoops. That's why this is all so strange now.
Windows cannot copy files required for installation. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070570
This is common. Either he built-in SATA drivers aren't recognized during the Windows 7 extraction portion of setup or DVD media is bad.(when your BIOS is set with RAID Autodetect/AHCI). You must use RAID Autodetect/ATA or
F6 drivers during install. Then run the patch and change back.
Another Issue I have is when ram is more than 2 gigs installing X64 windows 7. The optiplex 755 bios A22 has an install mode for this to limit ram to 2 gigs.
Drives
Diskette Drive
Identifies and defines the floppy drive attached to the FLOPPY connector on the system board. The options restrict identification of drives to USB only, Internal only, or none (Off). The Read Only option restricts the ability to boot from any floppy device.
SATA 0 through 5
Identifies the drives attached to the SATA connectors on the system board, and lists the capacity for hard drives.
SATA Operation
Identifies and defines the SATA controller settings for RAID. You can set the SATA controller to RAID Autodetect/ATA or RAID On.
F6 INTEL RST drivers are not optional unless you install ATA mode and then run the microsoft patch. For a system this old they would be called intel matrix storage F6 drivers. If your media isn't bad the hard drive you are trying to install to is. Memtest is not a guarantee of good ram.
What you're talking about is one of the "rabbit holes" I started down the other day. When booting my machine, it shows mention of Intel Matrix Storage Manager option ROM v6.0.0.1022 ICH8 during the BIOS POST stuff. But I could not find drivers of any kind for use during installation of Windows.
If successful tests using Memtest86 don't guarantee that the RAM is good, is there a better test I should use?
Live Linux should work with No hard drive installed whatsoever.
MSDOS Boot Disk with Bios should work. F6 Drivers MUST BE done from Floppy Disk. If live linux works try installing Ubuntu. If it boots and runs fine your windows media is BAD.
Windows Server 2003 *, Windows 7 *, Windows Vista *, Windows XP *
The Intel(R) Matrix Storage Manager is designed to provide
functionality for the following Storage Controllers:
RAID Controllers:
- Intel(R) ICH8M-E/ICH9M-E/PCHM SATA RAID Controller
- Intel(R) ICH8R/ICH9R/ICH10R/DO/PCH SATA RAID Controller
- Intel(R) ESB2 SATA RAID Controller
- Intel(R) ICH7MDH SATA RAID Controller
- Intel(R) ICH7R/DH SATA RAID Controller
AHCI Controllers:
- Intel(R) PCH SATA AHCI Controller
- Intel(R) PCHM SATA AHCI Controller 4 Port
- Intel(R) PCHM SATA AHCI Controller 6 Port
- Intel(R) ICH10D/DO SATA AHCI Controller
- Intel(R) ICH10R SATA AHCI Controller
- Intel(R) EP80579 SATA AHCI Controller
- Intel(R) ICH9M-E/M SATA AHCI Controller
- Intel(R) ICH9R/DO/DH SATA AHCI Controller
- Intel(R) ICH8M-E/M SATA AHCI Controller
- Intel(R) ICH8R/DH/DO SATA AHCI Controller
- Intel(R) ESB2 SATA AHCI Controller
- Intel(R) ICH7M/MDH SATA AHCI Controller
- Intel(R) ICH7R/DH SATA AHCI Controller
I was able to successfully install 64-Bit Windows 7 Professional last night!
Since my last failed attempt I wiped the hard drive using Darik's Boot and Nuke which appears to use a DoD Short method. I'm skeptical as to whether this really contributed to anything given that I had previously used Acronis to do a wipe of the hard drive.
The other thing I did was download a new ISO... 64-Bit Windows 7 Professional SP1-U. Given that I had previous tried 4 different 64-Bit Windows 7 ISOs that I had, I don't think it was the ISO itself. Rather, my guess is that SP1-U has something that resolved the install conflict. If I'm not mistaken, SP1-U contains some kind of hotfix that pertains to install problem.
Or, maybe it was just dumb luck? Whatever the case, given that it's installed, I'm not planning to spend any more time trying to figure out what exactly it was. Thanks for all who contributed with help!
Mary G
4 Operator
•
20.1K Posts
0
June 29th, 2014 10:00
The iso images or recovery dvds/flash drives cannot be used. You need to boot to the genuine windows 7 pro 64 bit full version--not an upgrade--installation disk and select custom install and delete the partition that windows is on now. Changing from 32 to 64 bits requires a clean install. See this article and the links in it--
http://windows.microsoft.com/en-us/windows/installing-reinstalling-windows#1TC=windows-7
barlowc
1 Rookie
•
12 Posts
0
June 29th, 2014 10:00
To clarify, I'm not upgrading from an existing 32-Bit installation. Prior to my installation attempts, I wiped the hard drive completely clean using Acronis. So I am trying to perform a fresh install 64-Bit Windows 7 Professional on a new/clean hard drive.
rdunnill
6 Professor
•
8.8K Posts
0
June 29th, 2014 12:00
It may be you have a bad memory stick.
barlowc
1 Rookie
•
12 Posts
0
June 29th, 2014 13:00
I used Memtest86 to test 2 of my 4 sticks of RAM. They both passed without any errors. When I tried the install again, using just tested/passed memory, I got the same error.
jackshack
6.4K Posts
0
June 29th, 2014 13:00
Only a suggestion, but I think you should follow Mary's guidance. Anytime you make a disk from a download there is a possibility of something missing. I am running an XPS 410 myself with Windows 7 64 bit, and had no trouble installing it, but the disk I used was a Microsoft distribution DVD. You managed to install Windows 7 32 bit with no problem, so the machine is most likely OK. The error you are getting is probably accurate. You need to either try a download from someplace else, or find a Microsoft installation DVD, and you can only be sure the problem is with the computer if you use a Microsoft disk.
rdunnill
6 Professor
•
8.8K Posts
0
June 29th, 2014 13:00
What are the chances of three different ISOs having the same problem?
I had a similar problem with my homebuilt HTPC; it worked with 32-bit XP, but was unstable with 64-bit 7. I swapped out the memory sticks, and the problem was gone.
jackshack
6.4K Posts
0
June 29th, 2014 14:00
rdunnill
You did notice he has swapped memory around a few times, and the disks were different burns, of course, but he didn't say they were from different sources. What are the odds that all four of his memory sticks are bad?
rdunnill
6 Professor
•
8.8K Posts
0
June 29th, 2014 16:00
Odds are low of all the sticks being bad, but if Windows 7 is using all four, the bad one will always be encountered.
barlowc
1 Rookie
•
12 Posts
0
June 29th, 2014 18:00
I tested all 4 sticks of memory individually using Memtest86 and they all passed. I ran Western Digital's Extended test on the hard drive and it passed. I'm in the process of using Darik's Boot and Nuke to do a complete and thorough wipe of the hard drive, but don't expect that to make a difference. I also downloaded a new ISO of 64-Bit Windows 7 Professional SP1-U and will try that. I don't know what else I can try.
barlowc
1 Rookie
•
12 Posts
0
June 30th, 2014 10:00
As I've mentioned, I don't think it's bad media given the number of different medias that I've tried. I've tried both DVDs that I burned as well as bootable USB memory sticks and four different ISO images that I have. With that said, I have downloaded a fresh ISO of 64-Bit Windows Professional SP1-U and am going to give that a try next.
RE: SATA mode, my XPS 410 (which has the latest BIOS, version 2.5.3) had two modes: 1) RAID Autodetect / ATA and 2) RAID On. I've tried both modes and get the same results.
The BIOS does have an OS Install option which limits the recognizable RAM to, I think, 512 MB in my machine. (That seems like too little to install Windows 7.) I've tried installing with only 1 GB and 2 GB in the machine, so I don't think that's causing the issue that I'm facing.
RE: the SATA drivers, I'm not sure I understand. I looked at the linked Microsoft article but don't see how that pertains to things during installation of 64-Bit Windows 7. Am I missing something? Is there a driver that I need to download and then have the installation process use?
This machine was running 64-Bit Windows 7 Professional until I wiped it the other night. It has been a few years, but I'm pretty sure I previously installed it without a hitch and didn't have to jump through any hoops. That's why this is all so strange now.
speedstep
9 Legend
•
47K Posts
0
June 30th, 2014 10:00
Windows cannot copy files required for installation. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070570
This is common. Either he built-in SATA drivers aren't recognized during the Windows 7 extraction portion of setup or DVD media is bad.(when your BIOS is set with RAID Autodetect/AHCI). You must use RAID Autodetect/ATA or
F6 drivers during install. Then run the patch and change back.
http://support.microsoft.com/kb/922976
Another Issue I have is when ram is more than 2 gigs installing X64 windows 7. The optiplex 755 bios A22 has an install mode for this to limit ram to 2 gigs.
Drives
Diskette Drive
Identifies and defines the floppy drive attached to the FLOPPY connector on the system board. The options restrict identification of drives to USB only, Internal only, or none (Off). The Read Only option restricts the ability to boot from any floppy device.
SATA 0 through 5
Identifies the drives attached to the SATA connectors on the system board, and lists the capacity for hard drives.
SATA Operation
Identifies and defines the SATA controller settings for RAID. You can set the SATA controller to RAID Autodetect/ATA or RAID On.
speedstep
9 Legend
•
47K Posts
0
June 30th, 2014 11:00
F6 INTEL RST drivers are not optional unless you install ATA mode and then run the microsoft patch. For a system this old they would be called intel matrix storage F6 drivers. If your media isn't bad the hard drive you are trying to install to is. Memtest is not a guarantee of good ram.
barlowc
1 Rookie
•
12 Posts
0
June 30th, 2014 11:00
Thanks for the information SpeedStep!
What you're talking about is one of the "rabbit holes" I started down the other day. When booting my machine, it shows mention of Intel Matrix Storage Manager option ROM v6.0.0.1022 ICH8 during the BIOS POST stuff. But I could not find drivers of any kind for use during installation of Windows.
If successful tests using Memtest86 don't guarantee that the RAM is good, is there a better test I should use?
speedstep
9 Legend
•
47K Posts
0
June 30th, 2014 12:00
ubuntu-12.04.4-dvd-i386.iso
ubuntu-12.04.4-dvd-amd64.iso
http://downloads.dell.com/bios/DXP061-020503.EXE
Live Linux should work with No hard drive installed whatsoever.
MSDOS Boot Disk with Bios should work. F6 Drivers MUST BE done from Floppy Disk. If live linux works try installing Ubuntu. If it boots and runs fine your windows media is BAD.
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=17882
The Intel(R) Matrix Storage Manager is designed to provide functionality for the following Storage Controllers: RAID Controllers: - Intel(R) ICH8M-E/ICH9M-E/PCHM SATA RAID Controller - Intel(R) ICH8R/ICH9R/ICH10R/DO/PCH SATA RAID Controller - Intel(R) ESB2 SATA RAID Controller - Intel(R) ICH7MDH SATA RAID Controller - Intel(R) ICH7R/DH SATA RAID Controller AHCI Controllers: - Intel(R) PCH SATA AHCI Controller - Intel(R) PCHM SATA AHCI Controller 4 Port - Intel(R) PCHM SATA AHCI Controller 6 Port - Intel(R) ICH10D/DO SATA AHCI Controller - Intel(R) ICH10R SATA AHCI Controller - Intel(R) EP80579 SATA AHCI Controller - Intel(R) ICH9M-E/M SATA AHCI Controller - Intel(R) ICH9R/DO/DH SATA AHCI Controller - Intel(R) ICH8M-E/M SATA AHCI Controller - Intel(R) ICH8R/DH/DO SATA AHCI Controller - Intel(R) ESB2 SATA AHCI Controller - Intel(R) ICH7M/MDH SATA AHCI Controller - Intel(R) ICH7R/DH SATA AHCI Controllerbarlowc
1 Rookie
•
12 Posts
0
July 3rd, 2014 08:00
I was able to successfully install 64-Bit Windows 7 Professional last night!
Since my last failed attempt I wiped the hard drive using Darik's Boot and Nuke which appears to use a DoD Short method. I'm skeptical as to whether this really contributed to anything given that I had previously used Acronis to do a wipe of the hard drive.
The other thing I did was download a new ISO... 64-Bit Windows 7 Professional SP1-U. Given that I had previous tried 4 different 64-Bit Windows 7 ISOs that I had, I don't think it was the ISO itself. Rather, my guess is that SP1-U has something that resolved the install conflict. If I'm not mistaken, SP1-U contains some kind of hotfix that pertains to install problem.
Or, maybe it was just dumb luck? Whatever the case, given that it's installed, I'm not planning to spend any more time trying to figure out what exactly it was. Thanks for all who contributed with help!