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47 Posts
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16325
May 15th, 2006 13:00
blue screen ha20x2k.sys
I've been having a bit of difficulty with a XPS600. It seems to have been quite stable for the past month or so.
About a month ago I updated the graphics driver from the Nvidia site and updated the sound driver from the dell site and there have been no system crashes.
However I noticed yesterday that the EAX sound effects in games had been disabled, presumably since the sound driver update. So I enabled them by going into the audio console and changing from the default 'entertainment mode' to 'game mode' and in less than 24 hours I got another blue screen stop error naming the ha20x2k.sys file, which is a sound driver file.
Prio to updating the driver, which defaults to the 'entertainment mode' setting, disabling EAX effects I'd been getting alot of blue screen crashes pointing to this file and other sound driver files. So it looks like enabling EAX effects is causing the system to crash whilst playing games.
I've searched this forum and found no other occurances like this so there doesn't seem to be an issue with the dell or creative driver so I'm wonder what might be causing this?
XPS 600
Pentium D 3.2Mhz
2G RAM
2x250GB HD in Raid1
Nvidia 7800
Creative soundblaster X-Fi
XP Pro SP2
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DELL-Chris M
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May 15th, 2006 13:00
First, the ONLY time I update a driver is when there is a specific problem I am trying to correct. I never update the driver just because Dell released one.
Remove the sound card driver and reinstall the old one.
melllc
47 Posts
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May 15th, 2006 14:00
Hello.
I updated the driver because I was having very frequent blue screen crashes with around 80% of them blaming either ha20x2k.sys or ctoss2k.sys, both of which are sound driver files.
I telephoned technical support at the time and they also advised me to update the graphics driver with the latest one from the nvidia site as one of the stop screen had the EA code which is reserved for graphics card driver errors.