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2909
June 28th, 2016 10:00
help needed with video isues
Hello all,
machine - XPS 720
It's a monster of a machine (in size only). A friend of mine has asked me to reformat it with win 7 for his daughter's birthday (today). That would be fine, but I can't get a screen picture. The screen shows absolutely nothing. No signal what so ever. I must add that the thing has had an extra graphic card installed so there are four options for connection on the back. When attaching the DVI cable to some of the four, the machine beeps when powering up (or whatever it is doing, the screen is black) but shows no picture from any of the four outputs.
On a couple of occasions i have just let the thing remain on for a little while, just in case, and it also has a tendency to just shut down from two of the screen connections. With the remaining two it just stays on.
If anyone could offer some insight I would be truly grateful - as will the little girl next door. Sorry for the emotional blackmail. It's all a bit odd.
Tim
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DELL-Hemalatha
6 Operator
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2.8K Posts
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June 29th, 2016 18:00
Hi Timwardman
Thanks for writing to us.
When you power up the machine, does it go till the Dell logo ??
As you mentioned the system beeps with one of the video ports, how many times does it beeps?
Disconnect all the peripherals, remove the side cover , and take out all the memory modules, then put back one memory at a time and test the machine , accordingly try with all modules with various combinations of slots and let us know how it goes.
Do provide us your system tag#, email address and name via private message.
await your response
DELL-Hemalatha
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2.8K Posts
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June 30th, 2016 20:00
Hi we are awaiting your response.
Timwardman
4 Posts
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July 1st, 2016 03:00
No not really. I posted - "That would be fine, but I can't get a screen picture. The screen shows absolutely nothing. No signal what so ever". To which you asked in reply - "When you power up the machine, does it go till the Dell logo ??" - so he answer to that is no, obviously not.
System tag is
<ADMIN NOTE: Service tag removed per privacy policy>
speedstep
11 Legend
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47K Posts
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July 1st, 2016 04:00
Country: Denmark
XPS 720
No beeps or anything sounds like dead power supply.
Take out all cards and use only 1 graphics card.
Warranty ended March 24, 2013
Timwardman
4 Posts
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July 1st, 2016 07:00
A little follow up. Had the machine open and took out all the ram modules. Put just one back and then another so it is running 2Gb RAM. Took a long time to boot through to anything and started the new installation process. This timed out with the message that there was an overheat and that the CMOS battery wasn't cooperating. I can get a new CMOS cheap enough so that is a job for tomorrow.
Found the video output interface that works so now I can see what is happening. The overheat issue bothers me. The CMOS is a quick fix but a fan that is working badly can be an expensive and time consuming fix.
Any more thoughts then please keep them coming,
Thanks for your time
Tim
Timwardman
4 Posts
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July 1st, 2016 11:00
Aaaaaand again - got another battery for the cmos slot. Now in. I get as far as booting from the usb for a clean install (win 7n 64bit on a bootable usb). The machine goes through the process of loading files, then we get to the symantec ghost install page - blue background and thirty seconds later - boom - it shuts down. When I restart it says that it had overheated. Help!
DELL-Hemalatha
6 Operator
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2.8K Posts
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July 1st, 2016 23:00
Hi
Do provide us your system tag#, email address and name via private message,by clicking on my name in blue and then select send a private message, the one posted on public post is deleted due to security reasons.
Should the system be under warranty, we will get it serviced.
Are you loading fresh windows or a preloaded image from some disc?