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May 22nd, 2003 19:00
media test failure - No boot device detected
I have just bought a 2350, plugged it all in etc, will not boot, error is media test failure, check cable. Exiting broadcom pxe rom, no boot disk detected insert system disk and press f1 to continue or f2 to set up.
Any ideas?????? any body?????
Mary G
4 Operator
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20.1K Posts
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May 22nd, 2003 20:00
The_Namek
2 Intern
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2.8K Posts
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May 23rd, 2003 17:00
Sounds like your system is trying to boot to a network server. I'd recommend entering the BIOS and restoring the default settings by pressing F9 then selecting yes. If your boot sequence somehow got out of whack at the factory then this will restore the original configuration. I'd also clear NVRAM. If you still get the error when the system tries to boot after making these changes then there may be a problem with the NIC in your system. You can try disabling it in the BIOS (if it's integrated) or physically removing it from the computer to see if the system will boot up normally without it.
If you have a network cable plugged into the NIC then try unplugging it then booting the system up again before going through all those other steps.
Mary G
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20.1K Posts
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May 24th, 2003 00:00
Rapunzel
32 Posts
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May 24th, 2003 15:00
Mary G. is correct: you should call Dell support immediately. Insist on Level 2 Technical Support and give them 7 business days in which to get your machine up and running in the proper condition. Keep all records of phone calls. Do not let them attempt to perform a half-hearted reinstallation of your operating system.
If they can not guarantee a perfect running machine within 7 days, then pack it up and send it back. Get your Return Authorization Code number. There is no reason why a new customer should have to put up with messing around in BIOS and NVRAM. Garbage in/garbage out.
Do not let them talk you into extending your demands beyond 7 business days, and waiting for third-party, iffy technical people to show up at your door three weeks late, or waiting for mail delivery of replacement parts that work in every other machine...except yours.
Believe me, if there is a way for Dell to waste away the 30 Day Warranty period, Dell will try.
As an aside...what is with this stupid Graphical Editor? I try posting my first post in Delltalk with the Graphical Editor, and it looses my entire copy.
As it turned out, I needed to then enter My Preferences, uncheck the stupid Graphical Editor, then return to my NT posting, then enter Edit, and then rewrite the entire thing in HTML! Geesch. This is an improvement?
Message Edited by Rapunzel on 05-24-2003 11:26 AM
The_Namek
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May 24th, 2003 17:00
Mary G and Rapunzel do raise good points about calling Dell technical support. However, the general consensus from people who have posted a problem in one of the conferences in this forum is that the quality of assistance received here is much better than that Dell provides when you call them on the phone. That said, if you can correct the issue on your own in ten minutes or less rather than calling Dell, making ultimatums about returning the computer and wasting hours of your time with a technician (or multiple technicians) who may have little to no idea how to resolve the problem then doesn't it make sense to do so? It does to me but then it's not my computer that's experiencing the problem. The ultimate decision is of course up to you.