serial port not found by Resolution Assistant (r)

Question

After many months of successfully hotsyncing my PalmV with my Dell Dimension L800r via the serial port I can no longer do it. I upgraded all of the Palm software. Then I attached the cradle to my other computer and found that it synced perfectly. I then used the Resolution Assistant to test my serial port, and it said serial port not found. I went to the BIOS setup, and found that it was on enabled. I, decided to switch it to 'auto' setting, which is the preferred setting for my system. Still, the serial port is not detected. Please help.

wsnyder · Answer

Download the 32-bit diagnostics for your system from Downloads for your Dell. That runs from a version of DOS; you can run just the test on your serial and parallel ports. See whether it detects/diagnoses the problem. You may have a defective serial port; in which case you will have to call tech support to correct the problem (replace motherboard, probably).

Shadow

vetriguy · Answer

Resolution Assistant? That hasn't been a viable program since the end of July. Am not surprised it's giving you trouble. Uninstall it.

Richard

Dimension 4100
Pentium III, 933 MHz
20GB Ultra ATA-100 Hard Drive (7200 RPM)
256MB 133MHz SDRAM
Windows ME
17" M781s Monitor
32MB NVIDIA TNT2 M64 AGP Graphics Card
48X Max Variable CD-ROM Drive
QPS Que! 16x10x40 CD-RW Drive
Soundblaster 64V PCI with Dell Jukebox
harman/kardon Speakers
V.90/56K Telephony Modem for WindowsME-Sound Option
QuietKey Keyboard
MS Intellimouse
Xerox Docuprint M750 Inkjet Printer

Locked Topics – Desktops General

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