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RxJungle

1 Message

28442

September 11th, 2012 21:00

sudden difficulty with wireless keyboard and mouse

I have a new Dell Inspirion series CPU/monitor that I am using with a previous Dell wireless keyboard and mouse (keyboard TH-0U0097-37171-448-02N3). Worked fine for several months (mouse was a little tempermental, but not bad). Suddenly, the keyboard quit working, mouse worked fine. Replaced batteries in keyboard, still had trouble resetting it with wireless router. Finaly got keyboard reset after changing location of wireless device in USB port several times, now the mouse won't sync. I've given up and am using a wired connection now, but would much prefer to go back to wireless if I can get it to work again. Any ideas?

Dell-Zohaib R

3 Apprentice

 • 

953 Posts

September 12th, 2012 00:00

Hi RxJungle,

From the serial number (TH-0U0097-37171-448-02N3), it shows that you own the following keyboard (see the image).






Follow the steps below and reply if this fixes the issue:

  1. Check the keyboard and mouse works with your old computer that it came with.
  2. Remove the keyboard & mouse batteries for 15 minutes.
  3. Re-insert the batteries and boot the computer up. It is important that during this time the "Connect" buttons are not pressed on the receiver or the keyboard or the mouse of any of the OTHER cordless desktop systems.
  4. If the above fails try pressing the "Connect" button on the receiver for 10 seconds. This will reset the receiver's connection information and allow a first time connection between the receiver and the mouse or keyboard.
  5. Press the "Connect" button on the keyboard.
  6. Now press "Connect" on the receiver a second time (need not hold the key down this time).
  7. And finally press "Connect" on the mouse.

Also, if there are several metal objects in the vicinity of the receiver or the keyboard or mouse, this can interfere with the signal between the two. Depending on the size of the metal object and its position on the desk, it can either increase or decrease the range of the keyboard & mouse. Ensure that the receiver is at least 8 inches (20 cm) away from the monitor and the PC chassis. Try placing a mouse pad or CD jewel case under the receiver.

Do reply with results.

DELL-Roshan L

4 Operator

 • 

4.4K Posts

May 29th, 2013 23:00

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