xps a2010 cpu fan failure

Edit: After reading additional posts, It seems the fan is running too fast, unnessasarily.

ive had my a2010 for a little over a year and i just updated my bios and when i went to restart my computer the fan sounded very loud.  it the told me i had a cpu fan failure and a system fan failure.  now everytime i start my computer it tells me about my fan failure and am wondering what to do.

mthiner33

If you have a Dell warranty on the XPS A2010, you need to contact Dell Tecnical Support about this.

Bev.

Have you tried reverting to the old BIOS version?

i don't know a whole lot about computers  so im not sure how i go back to the old bios version if you could let me know it would be greatly appriciated.  thanks

Hello, I have the same problem with my XPS A2010. I tried already to install the older BIOS Version 2.02. You can download also older BIOS versions on the download area. But it doesn´t help. My fan is still at 100%. So I contacted the Dell-support and i am waiting for an answer.

After 3 hours on the phone with Dell, I'm waiting for call back from XPS service center (year right is my initial thought).

This is also a XPS One A2010 and the fan are on full tilt - quite obnoxious.

CPU temperatures are quite low: Core 1/2 -> 30 & 32*C @ about 20% load

I'm hoping it's as simple as swapping in new fans, I have taken the liberty the unit with vaccum and compressed air, some dust came out, nothing usual.

We'll see if Dell calls back and resolves this issue.

Mine started when I updated the Bios to 2.0.5, but that maybe of been because I had not shutdown the system in quite a while, typically I put it to "sleep" at night. I have rolled bios back to early version of the 2.0.2, reloaded defaults in bios, tried the same for all available version, but no luck - the CPU fan failure and system fan failure, press F1 to continue - continues!

I was unlucky in that is happened very close to the weekend, hopefully monday Dell will call and we'll resolved this.

:emotion-5:I got today the first replay of the DELL Technical Support. They know about this problem and they are working on a solution and hope the new BIOS version will be avilable soon.

That's great news. I have spent close to 5 hours on the phone trying to get my issue resolved.

I'm at bios version 2.0.5 with new Dell Logo and that hideous fan noise. It doesn't even shutdown properly anymore. Power button stays lit and fans keep howling away.

Dell's customer service (or lack there of!) is making me regret ever buying a Dell. It may be my first and my last.

Ever PC I ever built in the past may not of had the polish of the XPS One but they certainly lasted longer than one year without issues.

Hopefully Dell comes through and then maybe I'll consider the XPS One 24"!

Mine is dead at the moment, doesn't even get to DELL logo of the 2.0.5 bios update.

Turns on, button button goes amber, goes blue and starts beeping.

On bright side, customer service rep. has been very professional in getting my ownership tranfer expedited, so I can get this problem behind me. Most likely at this point it looks like fan controller and motherboard (if they are discrete items).

I'm keeping my fingers crossed that Dell will pull through and repair the shortcoming.

Probably be my last all in one, that's for sure. Too many eggs in one basket!

Where's the new BIOS release that fixes this issue?  I have many unusable machines and Dell's been aware of this issue for nearly 2 weeks.  How about a progress report?  Is that a possibility?  People are expecting answers from me, it's only fair I expect answers from the root of this issue.

Just trying to find out when a new BIOS will be released.  I tried to just talk to someone at Dell, but as my Warranty expired one month ago, they will not address this issue with me unless I pay them.  As an owner of five dell systems in our home(not including business PC's) I can't wait to replace them now.  Please update this thread when you know more, as Dell does not want to help customers who's PC they have damaged with a poor BIOS release.  Felt good to hang up on them though.  Any help would be appreciated.

That's a sure fire way to loose customers. This thread is #2 post on google.com when you search for "xps one fan failure." It won't take long before one of the guys at gizmodo or one of the other blogging sites pick it up and turns it into a ugly PR nightmare.

I've been without my XPS one for 8 days now.

Hopefully this Precision workstation and 30" dell lcd won't suffer similar fate in the future!

I replied to my customer care email for an update on status of my case.

Just a follow up.  After sending my scathing email to every Dell e-mail address I could think of, they did follow up with me today.  They took extra steps, that I did not ask for to try and resolve this issue.   The tech downgraded the BIOS, and still this issue persists.  I tried to convey that I was not after this level of service, only a verification of this issue, but he was very helpful anyway.  Regarding verification of the fan issues with the BIOS.  Bad news.  The customer rep I spoke with indicated that they are aware of a shutdown problem with 2.05a, but not this fan issue we are complaining about.  The new version of the BIOS is in testing and expected in 2-3weeks according to the gentleman I spoke with.  However, since they are not aware of the BIOS creating this fan issue, I am not sure this will get resolved.   Seems like we are getting different information.  However he did indicate that if this was a known problem it would be posted to the Dell Support site, I can find nothing about this issu on the site so I am worried.  Worse case scenario I need a couple of fans as they are driving me crazy running at full tilt. They are supposed to get back to me on Monday 2:30pm EST, will follow up if I have more information. 

Regards,

not a happy camper...

I have the exact same problem........

Just updated to the new bios today and spent the next 3 hours on the phone with tech support.

It seems to me this problem is with the bios update, luckily I just bought the system at Sams Club and will be returning it to them.

The warranty had already been activated for 3 months under Sams Club name anyway ....

I really liked this computer ......WHEN IT WORKED!!!!

I was trying to be patient, but it's growing incredibly thin. Customer service's response has been horrible. I would not recommend a Dell if My life depended on it. How many times must my calls drop while on hold.

Customer service is a horrible joke on the consumer.

Who did you email or call to get a good response, because I am tired of calling every 800 # that I have received. Nothing but BAD service, or worse, NO service.

If this is trying to tell me this is last Dell I will ever own, congrats - you are winning.