Is my question not worth answering or does no one know how to fix this?...Or is there no solution at all? If that's the case a 'sorry we can't help' would be nice, then I could stop waiting.
Sorry if I seem rather rude but I've been to over a dozen other forums where I was either ignored or treated like I'm asking a stupid question. :|
I'd suggest downloading the latest integrated graphics driver (IGP) from Intel or adding a discrete graphics card like the MSI 5450 that was on sale for $15 after rebate. And consider upgrading to Windows 7, as you have a reasonably modern machine and Windows 7 is easier to properly configure with drivers than XP -- W7 will automatically search out and update them via the Web when newer ones become available.
Whatever, the crash is occurring in the driver for the onboard video, and since you state that this has been happening since the last time you reinstalled XP, I suspect that an out-of-date or incorrect video driver has been installed. One option is to download the Intel chipset utility straight from Intel, a solution that worked very well for my Dell 2350.
I've downloaded and installed what you suggested but am not quite sure how this fixes my problem. Am I suppose to do something with it afterward or does it do it on its own?
Edit: I just tried to watch a video full screen and I crashed into a blue screen with the same message lines.
Edit 2: The page that shows what I have in this computer gives me three different things in the graphics section, here: http://www.dell.com/us/en/dfh/desktops/dimen_e520/pd.aspx?refid=dimen_e520&cs=22&s=dfh I'm not sure which one of those is mine or what all that means. It's a bit confusing. sorry if my questions seem stupid, but I'm stumped. What IS my graphics card and what drivers do I need for it? I've tried using the update utility on the Dell website with Firefox and IE and neither of them work.
here for the latest G965 video drivers. Download the file and run it and it will update your IGP driver with the latest version.
The other chipset utility (that you already downloaded) is for the mainboard chipset drivers; you should run that, too, in order that your mainboard chipset drivers are brought up to date.
Installing XP straight from an old install disc without updating the drivers could explain the problems you are having.
I think the simplest solution for your problem is to download the drivers straight from Intel. That's what I did for my Dimension 2350, Vostro 220s, and Studio 540s.
I've been downloading drivers but all I get are errors. I don't even know which is the CORRECT driver to install, and no matter how many I try they never seem to be the correct one. I'm sorry if I sound incredibly stupid, but I had tried to fix this myself for quite some time before coming here, and that's besides trying the solutions from other forums. It's not that I'm computer illiterate, it's just that no matter what I seem to try nothing works.
It gave me the same error message. I have no problem downloading and beginning the install, but once its finished it gives me that error. Would having the incorrect driver installed cause these error messages to appear when I try to install another driver? Also, where would I go to uninstall graphics drivers? I've looked in my add/remove programs list (since before I had to reformat this computer that's where I went to uninstall my drivers) and it doesn't appear on the list, and yet when I look it up in dxdiag's display it says I have it installed, as you can see here in this screenshot: dxdiag Though I find the main driver strangely similar to the error line I get in the blue screens.
I told you, it gave me the same error every time. It's odd though, before I reformatted I never had this problem. Going to try the solution from the link you gave me and see if that works.
Update: I did exactly as it said to do and rebooted my computer. To test to see if it worked I did the one sure thing that caused me to crash (among other things, just that this one was faster) and cause a blue screen. So I did crash after all, but this time I got different error codes.
Capt930b.sys - Address A9BF222D base at A98E2000 datestamp 41f7001d.
Know anything about this?
Just to be on the safe side I'm going to undo whatever it is those instructions told me to do.
Edit: Actually I haven't uninstalled it yet but I just did a diagnostics using the tool in dxdiag's Display tab. I don't understand how all the tests can say there's nothing wrong when I can't even watch a video full screen.
Black Jill
8 Posts
0
July 22nd, 2010 20:00
Have I perhaps posted this in the wrong section?
Black Jill
8 Posts
0
July 23rd, 2010 16:00
Is my question not worth answering or does no one know how to fix this?...Or is there no solution at all? If that's the case a 'sorry we can't help' would be nice, then I could stop waiting.
Sorry if I seem rather rude but I've been to over a dozen other forums where I was either ignored or treated like I'm asking a stupid question. :|
rdunnill
6 Professor
•
8.8K Posts
1
July 23rd, 2010 19:00
I'd suggest downloading the latest integrated graphics driver (IGP) from Intel or adding a discrete graphics card like the MSI 5450 that was on sale for $15 after rebate. And consider upgrading to Windows 7, as you have a reasonably modern machine and Windows 7 is easier to properly configure with drivers than XP -- W7 will automatically search out and update them via the Web when newer ones become available.
Whatever, the crash is occurring in the driver for the onboard video, and since you state that this has been happening since the last time you reinstalled XP, I suspect that an out-of-date or incorrect video driver has been installed. One option is to download the Intel chipset utility straight from Intel, a solution that worked very well for my Dell 2350.
Black Jill
8 Posts
0
July 24th, 2010 10:00
Thank you for replying.
I've downloaded and installed what you suggested but am not quite sure how this fixes my problem. Am I suppose to do something with it afterward or does it do it on its own?
Edit: I just tried to watch a video full screen and I crashed into a blue screen with the same message lines.
Edit 2: The page that shows what I have in this computer gives me three different things in the graphics section, here: http://www.dell.com/us/en/dfh/desktops/dimen_e520/pd.aspx?refid=dimen_e520&cs=22&s=dfh I'm not sure which one of those is mine or what all that means. It's a bit confusing. sorry if my questions seem stupid, but I'm stumped. What IS my graphics card and what drivers do I need for it? I've tried using the update utility on the Dell website with Firefox and IE and neither of them work.
rdunnill
6 Professor
•
8.8K Posts
0
July 24th, 2010 12:00
here for the latest G965 video drivers. Download the file and run it and it will update your IGP driver with the latest version.
The other chipset utility (that you already downloaded) is for the mainboard chipset drivers; you should run that, too, in order that your mainboard chipset drivers are brought up to date.
Installing XP straight from an old install disc without updating the drivers could explain the problems you are having.
I think the simplest solution for your problem is to download the drivers straight from Intel. That's what I did for my Dimension 2350, Vostro 220s, and Studio 540s.
Black Jill
8 Posts
0
July 24th, 2010 14:00
I don't know which one of those is the correct one to install. I've just tried several that say are for Windows XP and I got this: http://i162.photobucket.com/albums/t254/MasakoTomoe/Error-2.jpg
I've been downloading drivers but all I get are errors. I don't even know which is the CORRECT driver to install, and no matter how many I try they never seem to be the correct one. I'm sorry if I sound incredibly stupid, but I had tried to fix this myself for quite some time before coming here, and that's besides trying the solutions from other forums. It's not that I'm computer illiterate, it's just that no matter what I seem to try nothing works.
rdunnill
6 Professor
•
8.8K Posts
0
July 24th, 2010 17:00
Strange ... Intel let me download that driver even though this is an AMD-based PC.
I'm pretty sure this is the file to download. I've done it myself with my own Dells (for their respective chipsets).
I can PGP-encrypt the file and make it available for downloading if you wish.
Dell has an older version of the drivers available for download, too.
Black Jill
8 Posts
0
July 24th, 2010 17:00
It gave me the same error message. I have no problem downloading and beginning the install, but once its finished it gives me that error. Would having the incorrect driver installed cause these error messages to appear when I try to install another driver? Also, where would I go to uninstall graphics drivers? I've looked in my add/remove programs list (since before I had to reformat this computer that's where I went to uninstall my drivers) and it doesn't appear on the list, and yet when I look it up in dxdiag's display it says I have it installed, as you can see here in this screenshot: dxdiag Though I find the main driver strangely similar to the error line I get in the blue screens.
Black Jill
8 Posts
0
July 24th, 2010 18:00
I told you, it gave me the same error every time. It's odd though, before I reformatted I never had this problem. Going to try the solution from the link you gave me and see if that works.
rdunnill
6 Professor
•
8.8K Posts
0
July 24th, 2010 18:00
Intel has some advice on the problem here.
Did you try downloading the Dell driver?
Black Jill
8 Posts
0
July 24th, 2010 19:00
Update: I did exactly as it said to do and rebooted my computer. To test to see if it worked I did the one sure thing that caused me to crash (among other things, just that this one was faster) and cause a blue screen. So I did crash after all, but this time I got different error codes.
Stop: 0x0000007E (0xC0000005, 0xA9BF222D, 0xA87B8AC0, 0xA87B87BC)
Capt930b.sys - Address A9BF222D base at A98E2000 datestamp 41f7001d.
Know anything about this?
Just to be on the safe side I'm going to undo whatever it is those instructions told me to do.
Edit: Actually I haven't uninstalled it yet but I just did a diagnostics using the tool in dxdiag's Display tab. I don't understand how all the tests can say there's nothing wrong when I can't even watch a video full screen.