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December 5th, 2016 13:00

DOA Precision -- two times to Support Depot, still not fixed

Really frustrating...my very expensive (and still unpaid for) laptop just...died. Clearly a hardware failure, HD works fine in another computer, and another working HD does not work in this laptop. No bootable drive. 

Motherboard, video card and HDD cables replaced during two trips to sunny Texas. Now, 43 days after the initial crash and a non-working, $5000 computer, am told that it will be 48 hours before they DECIDE whether they will ship me a replacement laptop, or whether I have to send it in a THIRD time for repairs. Either option will take another two weeks. 

Really? There are lemon laws -- do I need to sue? No way to escalate above Dilbert in India. Yes, that's really his name. 

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