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How do I get REAL tech help?
How do I get real technical help? I do mean REAL technical help. I've had my XPS420 about a month. I still don't have it working the way I want it to. Every time I call tech help and they fix something, something else stops working or stops working properly and I can't get it back. I am very frustrated. I just want the system working properly and don't know how to get it done. It's even difficult finding a way to email a complaint. There are so many things that aren't working the way I want them to. I often go back to my beloved old Dimension 8250 to get things done and that computer is partially crippled.
I used to recommend Dell to everybody, I think that has stopped. I am not happy.
MoneyGuyBK
2.3K Posts
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April 27th, 2008 01:00
Sorry about the issues you are having.
I use the Dell XPS Dedicated Tech Support Toll-Free Number: 800-232-8544
If you need to elevate the issue to the next level, use the Unresolved Issues Link.
Peace
anabeth
39 Posts
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April 27th, 2008 02:00
MoneyGuyBK
2.3K Posts
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April 27th, 2008 02:00
I have had great success with Dell Tech Suport.
I have been their customer since 1999 (almost 3 dozen machines)
As long as your machine is under warranty, Dell will take great care of you .... I promise.
They even exchanged one of my machines with a newer and better model once while under warranty.
I always buy their extended coverage too.
I pray that you too can have great luck with them.
Peace
-ESW-Robio376
136 Posts
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April 27th, 2008 14:00
Dave is right. Tell us about the issues you are having and there's a good chance it can be solved are already has been solved in these forums.
anabeth
39 Posts
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April 27th, 2008 14:00
Thank you. I'll begin making my list.
Ann
anabeth
39 Posts
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April 27th, 2008 14:00
You are all so wonderful. When I get a chance I will begin making a list of all the ills of this system.
Ann
Davet50
14.4K Posts
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April 27th, 2008 14:00
anabeth
there are a lot of users here that are more than willing to offer help and assistance to try and solve your issues..
why not post some of the problems your having and we will see what help and or advice we can offer...
Start by listing your system hardware along with your Operating system..then start by listing your issues...