Inspiron 570 Power Up Problem - Need Help!

Question

Over the last couple weeks I have been having some issues with my computer and now it is completely dead.  The progression was such that when it would go into standby mode, there was no way to get it out of that mode (ie., holding power button) except pulling the plug and plugging back in.  Now, when I tried turning on my computer nothing would happen at all.  I performed the following troubleshooting: 1) unplugged everything, waited a while and plugged it back it in and still nothing 2) no lights from front power switch and no noises (beeps) and power supply fan does not turn on.  green solid LED is on at the back of the power supply that is near the plug.   3) disconnected all the power supply connections and and shorted the black and green wires in the 24 pin connector and that turned the fan on.  I also plugged in the hard drive power and the DVD drive power  while the 24 pin connector was disconnected and shorted and I could hear both the hard drive and DVD spinning. 4) tried disconnecting the memory and everything other than the 24 pin connector and still nothing 5) cut the 2 wires going to the front switch to short them together to make sure the switch wasn't the problem and nothing. Given what I tried above, do you think the power supply is ok and the motherboard is bad?  Is it worth going out and buying a new power supply to try and return it if that doesn't fix it?  If you think it is the the motherboard, any advice on buying one off Amazon or eBay? Thanks in advance for any advice!

DELL-Akshatha M · Answer

Hi MOMCILOVIC,

Thank you for writing to Dell Community Forum.

The troubleshooting indicates an issue with the motherboard.

Please private message us the service tag of the system along with your email id, so that we can check and guide you accordingly.

(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell

momcilovic · Answer

Thanks, I sent you a PM.

Also, not that it is going to change things, but in my troubleshooting, I also did take a voltmeter and verify that I had the proper voltages on all the pins of the 24 pin connector which would seem to support that the power supply is ok but the motherboard is bad. Is there anything I can test on the motherboard with a multimeter to prove it is bad?

shesagordie · Answer

Thanks, I sent you a PM.

Also, not that it is going to change things, but in my troubleshooting, I also did take a voltmeter and verify that I had the proper voltages on all the pins of the 24 pin connector which would seem to support that the power supply is ok but the motherboard is bad. Is there anything I can test on the motherboard with a multimeter to prove it is bad?

momcilovic

No, motherboard testing is virtually impossible, due to the complexity of components.

Regards to buying a replacement motherboard, due to the Inspiron 570 being EOL, most motherboards will be so-called refurbished/used parts and probably as old as your computer.

http://www.amazon.com/s/?ie=UTF8&keywords=inspiron+570+motherboard&tag=googhydr-20&index=aps&hvadid=87397376425&hvpos=1t3&hvexid=&hvnetw=g&hvrand=3135941878019057413&hvpone=&hvptwo=&hvqmt=b&hvdev=c&ref=pd_sl_83ycgrqiq4_b

Bev.

Locked Topics – Desktops General

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