PC keeps shutting down while gaming?

Question

Hi, so I just got this new dell inspiron desktop a month ago. Whenever I play any sort of game(WOW, diablo, the sims, skyrim) after about anywhere from 15 to an hour of playing my computer completely shuts down and reboots itself. This has been happening since the day I got this PC While it it shuts down I dont get any error messages...It just shuts down and reboots. I have windows 8.1 64 bit 8gb of ram geforce gt 630 graphics card 400 watt psu Now I know a lot of people think my PC is over heating. I monitored temps while playing games last night and it was maintaining a temp of about 55-57 Ive tried down grading my graphics drivers(as told by support) disabling my onboard graphics card, lowering my game settings(although the recommended settings are high) Does anyone have an ideas? This mystery problem is driving me CRAZY! I brought this PC JUST to game on and i cant even. If you need more info just ask and ill provide it.(I'm not a computer wiz btw,lol) Thanks!

electromagnetic · Answer

what's the name of the computer, model number. Then google other users.

RoHe · Answer

Exactly which temp are you monitoring, and how?

You can try this:

Power off, unplug
Press/hold power button for ~15 sec
Open case and carefully reseat RAM modules and video card in their slots
Close case and reboot
Press F12 and go to Utilities partition and run RAM and extended hard drive tests
If no errors reported, reboot normally and monitor for recurrence of the problem

Searchthestars3 · Answer

Hi - I am monitoring my GPU temp with a program a support tech offered me. It stays at around 65 while gaming and during reboot.

Today I chat with dell support via online chat and the technician took over my pc to see if there was any problems with my hardware and he also updated all my graphic drivers and bios(he was certain this would fix my problem) turns out all my hardware is fine which is a good thing i geuss- he did not fix the problem though, after about 15 mins of gaming bam my PC shuts down again.

He said he suspects it is my graphics card.

Ive chat with tons of techs and nobody has any clue what this might be.. I am not sure if I should just get another graphics card or what

RoHe · Answer

Did you reseat RAM and video card in their slots?

Look in Windows Event Viewer for error messages around the time of a crash which might provide some useful info.

If you're still under warranty, request a replacement video card from Dell Tech Support.

Locked Topics – Desktops General

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