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Restore to Factory Settings - help
Hi, can anyone help - I have a Dell Inspiron One 19T running windows 7
I seem to have picked up a virus which has left internet explorer corrupt and I can not access the internet on that computer. My system is supposed to be protected by Mcafee Anti virus software. I have run a scan through McAfee which did not detect any problems. I have downloaded the Windows/Microsoft Help pages which suggest running an online security scanner but as I cannot access the internet on that computer, this is impossible.
I tried to restore the computer to the factory settings by pressing F8 on the logo screen to get the options to restore but it does not bring that menu up - is there another way to bring that menu up?
Can I get Internet Explorer in disc format and re-load it onto the computer or is a system restore a better option?
shesagordie
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January 25th, 2011 14:00
darkp11
The procedures for restoring Windows 7 on a Dell Computer to it's factory settings, are HERE <ADMIN NOTE: Broken link has been removed from this post by Dell>
If you are unable to use the PC restore feature, a Manual Reinstall of Windows 7 is required, go HERE for the instructions.
The Dell Windows 7 reinstallation disc is required for the Manual Reinstallation.
Bev.
darkp11
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January 26th, 2011 00:00
Thanks Bev
I've tried the first one but did not seem to action any menus to allow me restore and I do not have any discs to restore manually - did not realise I was supposed to create them myself
RobinBredin
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January 26th, 2011 02:00
If your system came with Win7 preinstalled, then there is a program on your system called Dell Data Safe to make the backup's. If it has gone, then you can download it from HERE.
shesagordie
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January 26th, 2011 07:00
darkp11
If you reside in the US and are the registered owner of the computer, a disc containing the factory-installed operating system specific to your system, can be requested from HERE.
<ADMIN NOTE: Broken link has been removed from this post by Dell>
Note: Dell may charge for the disc.
Bev.
darkp11
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January 27th, 2011 02:00
Thanks to you both - I discovered that I should be tapping instead of press & hold!
Managed to restore the system to factory settings last night and virus seems to be gone - now backing up everything :emotion-1:
shesagordie
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January 27th, 2011 07:00
darkp11
Please to hear that the issue is resolved.
Bev.
george no1
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March 31st, 2013 06:00
shesagordie
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March 31st, 2013 09:00