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USB Keyboard and Mouse not working
I recently made a copy of one hard drive to another we received from Dell. After I installed the hard drive (new from Dell) back into the desktop, the keyboard and mouse act as if they are not connected. I tried a working USB keyboard and mouse and get the same results.
Thanks for your help.
Dev Mgr
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November 23rd, 2005 14:00
simonbt
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November 25th, 2005 08:00
jaguilar
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November 28th, 2005 20:00
It's a Dell Otiplex Gx280 with Windows XP.
One thing that worked, which was weird, I went into the BIOS. I made no changes, got out, booted up and the mouse and keyboard were working.
Dev Mgr
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November 29th, 2005 13:00
Maybe this is what your system had as well.
Message Edited by Dev Mgr on 11-29-2005 09:01 AM
trng
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December 1st, 2005 16:00
websurvivor
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December 8th, 2005 11:00
robertspd
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December 16th, 2005 21:00
We are having similar problems with GX620 systems having the USB keyboard lock up as the users are typing, surfing, etc. Just out of the blue the keyboard will become non-functional. Nearly everytime switching the keyboard to a different USB port will make it functional again, but in a couple cases that didn't work either. As a general rule the USB port closest to the onboard NIC port is used for the optical mouse. The USB port next to the USB port used for the mouse is the one we've used for the keyboard.
We are having that happen frequently on some GX620's and not at all on others. All were loaded with the same OS image at the start. We're running XP SP2.
We also have had that happen a couple of times with the USB optical mouse. Switching to a different USB port for the mouse always has solved the problem.
I may go check for a BIOS update, but these are fairly new systems. When I installed the first one a couple months ago the BIOS version was current. Any of you Dell people aware of a recent BIOS update for the OptiPlex GX620 systems?
dgold
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December 27th, 2005 13:00
robertspd
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January 18th, 2006 12:00
ManyDimensions
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February 23rd, 2006 08:00
I have several Dimension and Optiplex workstations that will for no reason stop responding to both keboard and mouse. All are either Dimension 8400 series or Optiplex GX280 series.
I don't think USB has anything to do with the problem because half of the workstations are PS2 connections and the other half are USB. Both types will stop responding, requires a reboot to get them back working again.
From what I have witnessed: An individual will highlight text in a box either within a browser or application then go to type over the highlight causing the keyboard and mouse to completely stop working. I don't understand the problem at all, but it does exist at times, then goes away.
All units have the latest BIOS version available from Dell.
Has me scratching my head....
Message Edited by ManyDimensions on 02-23-2006 04:56 AM
jamol
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June 1st, 2006 14:00
We are having the same problem with the gx 280 in the same way. To our concliusion is that the usb does not have the right power distorbution. The usb is under powered and will not power all of your devices. We have been using a powered hub and it seem to work but the motherboard should power a mouse and keyboard no problem.
I agree with you WHY did Dell get rid of the ps2 ports???
It would be nice for a back up. When the USB stops working :)