Unsolved
This post is more than 5 years old
1 Message
0
674
Wired keyboard completely inert
Have tried everything. No error messages. Device working properly. Drivers up to date. Tried new keyboard. Same. Rebooted, removed all usbs, re inserted. Nothing. No lights on keyboard. Wireless mouse fine. Any ideas?
Dell-Parnoshree C
309 Posts
0
May 26th, 2017 04:00
Hi Saralikestravel,
Thank you for reaching out to us.
Please update the chipset drivers and BIOS from our website Support.dell.com
as all the ports cannot go faulty at the same time.
If in case after updating it still doesn't work please boot the system to Safe mode with networking and check if the ports are working fine there.
Do let us know the result so that we can assist you further.
For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.