Verify if the default sound device is set correctly. Follow these steps:
Click the Start button, click Control Panel, click Hardware and Sound, and then click Sound.
Click the Playback tab. Make sure the correct default audio device is selected. (For most users, the default audio device is Speakers.)
If your default device isn't set to the correct audio device, on the Playback tab, select the correct device, click Properties, click the Advanced tab, and make sure that Default Format is set to the value that you expect. When finished, click OK.
On the Playback tab, select the playback device, click Configure, and then make sure the configurations are set correctly.
If the sound settings are set correctly, and your speakers are already set as the default device, go to "Verify that an audio driver is installed" now.
Select the audio device that you want as the default audio device, and then click Set Default.
Click OK to save your settings.
For your reference follow the steps in the following link:
I got my dell optiplex 380 from my office. In the office IT people had removed the internal speaker but now that the system is used at home I have fixed the speaker again. But I cannot play sound. I got two speakers from the office to check but none are playing sound. Now I dont know if the IT people have removed and pins which connects the speakers to the sound card. I see few empty pins on the mother board. When I plug in head phones (3.5 mm jack) the sound is played from the head phones. I dont know if there is something to be done with the mother board.
Dell-Rajesh R
4 Operator
•
3.3K Posts
0
September 26th, 2013 13:00
Hi hmnah,
Do you remember making any recent changes to the computer prior to this issue?
I would suggest you to follow the steps mentioned below:
Method 1:
Open audio troubleshooter and check if the issue occurs follow the steps in the link below:
Open the Playing Audio troubleshooter
Method 2:
Verify if the default sound device is set correctly. Follow these steps:
For your reference follow the steps in the following link:
Tips for fixing common sound problems
Method 3:
If the above step fails follow the steps from the link:
No sound in Windows.
Let me know the status.
hmnah
2 Posts
0
September 27th, 2013 04:00
all steps carried out but issue not solved.
Dell-Rajesh R
4 Operator
•
3.3K Posts
0
September 30th, 2013 18:00
Hi hmnah,
Kindly private message me the service tag of the computer. To private message click Here, then click "Send a Private Message".
Awaiting your response!
Decent Shaykh
1 Message
0
May 26th, 2015 10:00
Dell 0ptilex 380 have c0mpany installed internal speakers 0r we have t0 pers0nally installed them??
rehan0129
1 Message
0
November 7th, 2017 05:00
I got my dell optiplex 380 from my office. In the office IT people had removed the internal speaker but now that the system is used at home I have fixed the speaker again. But I cannot play sound. I got two speakers from the office to check but none are playing sound. Now I dont know if the IT people have removed and pins which connects the speakers to the sound card. I see few empty pins on the mother board. When I plug in head phones (3.5 mm jack) the sound is played from the head phones. I dont know if there is something to be done with the mother board.