DiskXtender for Windows 6.1 fails on startup

For almost as long as we have been running DiskXtender we have had an error message regarding a file path being too long for one of our wonderful users. Overall this seems to have had no effect on the functionality of DiskXtender and has not had an effect on DiskXtender starting.

DiskXtender as of today seems to be the source of lockups on our clients while browsing the server. If we stop and start the DiskXtender service the clients spring back into life.

So looking for a solution we discover there is yet another patch for this product so the patch is installed and rebooted the server.

We now get an error message popping up on the server:
Microsoft Visual C++ Runtime Library
Program: ...gram Files\EMC\DiskXtender\bin\DxDmService.exe
A buffer overrun has been detected which has corrupted the program's internal state. The program cannot safely continue execution and must now be terminated.

This is not good and will pop up every time we restart the DiskXtender Service. As soon as the error is acknowledged (clicked on OK) the service stops. If you ignore the error message the service continues to run.

There is nothing in the logs or windows event logs. Any advice or assistance would be gratefully recieved.

Message was edited by:
OoKiE