Unsolved
This post is more than 5 years old
2 Posts
3
396130
Dell Command Update Application Error
We're getting the same message on multiple systems when using the Dell Command Update: "Warning: A problem occurred while checking for updates. The operation was aborted. See the activity log for the specific failure details." When checking the log it's always the same application error: GUI-UVM15 Load of update catalog data failed.
We need this fixed as soon as possible please.
Also as an FYI - The initial message saying there is an error has the word "Occurred" spelled wrong! (see attachment.)
sjcloutier
1 Message
0
March 9th, 2015 12:00
I'm getting this error also. Haven't seen it before today.
tylertechdevelo
1 Message
0
March 9th, 2015 12:00
Getting the same error on two different machines and on an earlier version of the update utility.
Lperez104
1 Message
0
March 9th, 2015 12:00
I'm getting this error today too. I tried re-installing the update software without success. Hope Dell resolves this issue soon.
JBsfarm
2 Posts
1
March 9th, 2015 12:00
im getting the same error today, first time ive seen it. Just checked a second machine (different model) and im getting the same error. its very possible this is an issue with dell.
NoCrash
5 Posts
0
March 9th, 2015 13:00
Same problem. Suspect it's Dell's not our problem.
J3L2404
13 Posts
0
March 9th, 2015 16:00
Getting the same thing too when using both the GUI and CLI versions. When using the /log option with the command line I get the following entries:
1tech-guru
2 Posts
0
March 9th, 2015 23:00
I am getting the same problem here in Oz.
Hey Dell guys,
fix it please, gotta update Ten venue pros today.
palani raja
54 Posts
2
March 9th, 2015 23:00
There is an issue with ftp site and we are currently working with our internal teams to resolve this issue at the earliest.
thanks,
Palani Raja
MickBurke
19 Posts
0
March 10th, 2015 09:00
Still getting this today. At a client site, so it really is wasting my time and the clients money...?
Anonymous User
1 Message
0
March 10th, 2015 10:00
Do you have any sort of time estimate on when the Dell Command Update will function properly again?
Vaako
2 Posts
0
March 10th, 2015 10:00
No really, let us know. it's been over 24 hours...
tech-guru
2 Posts
0
March 10th, 2015 10:00
Let us know if we can help in fixing the dell ftp site :emotion-2:. don't mind, just kidding. nothing to do.
MarkAtAspect
1 Message
0
March 10th, 2015 11:00
Workaround: go to support.dell.com, enter the service tag, navigate to the Drivers & Downloads section and use System Analysis (Dell System Detect) to find and install the needed driver updates.
Not perfect but better than nothing.
J3L2404
13 Posts
0
March 10th, 2015 11:00
Is there another forum or status page where outages and updates would be reported, or is this thread the best source of information regarding this problem?
palani raja
54 Posts
0
March 10th, 2015 11:00
All,
Sorry for the inconvenience happened. Issue narrow down to update the catalog file to ftp location and global IT team working on high priority to resolve this issue. catalog file will be updated shortly to ftp path.
thanks,
Palani Raja