Missing information Dell Warranty

Hi Jake -- Are you using System Center ConfigMgr 2012 SP1? 

Also, here is some additional Manuals and Documentation for Dell Client Integration Pack v3.1 along with our most current release of DCIP (v3.1 A00 Released April 2014). 

The version number on the Dell.WarrantyInfor application shows as 3.1.0.99 dated 4/30/2013. It may just be a timing issue, in that all we have received lately is the EXX40 series.

It's a bit difficult to determine if there are any previous models with missing information since we do have a lot of the EXX30 series and the model data is missing.

Another quick question, when I run the Warranty Utility, it says it has some 8000 service tags to process, but if I count the distinct Service Tags in the DellWarranty table, there are 11630 rows. Is there something that should be done to clean up the database table?

Jake

As long as you are using v3.1 you should be seeing all of the populated information accordingly. I find it odd that you mentioned Exx40 series only, as the effected machines. 

_Joe;

We are using SCCM 2013 R2, as of February of 2014.

I'll have a look at the documentation, but do you know if there is anything about missing information?

Jake

That should have said SCCM 2012 R2..

Jake

I think you miss understood what I was saying. 

The DellWarranty inför application retrieves 8275 service tags from SCCM. The DellWarrantyInformation table in the database has 11630 distinct service tags in it.

Why is there a disparity between the number of service tags discovered and the number in the DellWarratyInformation table in the SCCM database? How do the records for old/deleted Service Tags get removed from the DellWarrantyInformation table?

This is an example of missing data , this is a E7240.

Jake6731: Have you tried to run a Full Hardware Inventory Cycle on this platform? Maybe there is something wrong with the client reporting. Also, are you using vPro to enable and capture logs?

My recommendation is that you update the SCCM DB and Site information. This may help eliminate any old DDR records for machines that no longer exist or have been purged. 

Then perform a full hardware inventory on the client in question.

Missing Data example

Client hardware inventory appears to be working just fine. Machines send inventory daily, and the EXX40 machines are reporting. I can seen the Dell Model information in other SCCM Databases. The only place I am missing information is in the Dell Warranty Table.

We are not using vPro.

Perfect. Thanks for the info. I am reaching out to the Dev group to see if I can get some more information about this. I will definitely keep you posted. 

This has been sitting for two months now.

Any update?

Hi Jake6731. For this issue, it is being recommended that you contact support to log and open a ticket for this issue. Because of the nature of the symptoms provided, support will request additional logs along with SQL DB and WMI information needed to help address this issue. 

Jake,

Can you please verify if this issue is still occurring with DCIS 4.1?   Thank you.