Same recommended updates keep appearing

The catalog that DCSU uses is being modified to address these issues.  However, I don't have a timeline on when that will be accomplished for any or all of the specific issues listed here.  

The best way to ensure that your issue gets addressed is to open a formal support ticket so that your issue is documented and can be escalated.  Support contact info is at the link below.

support.dell.com/.../contact_technical_support

Well over a year now...any updates?  I'm having the same issue on a batch of Optiplex 390s. 

They all continually find, install, and re-find the following:

• Intel Unified 7 Management Interface Driver (date 7/24/2012)
• Realtek RTL81XX PCI-E Network Connection (date 12/22/2011)

The log contains:

Total source packages: 688
Non-Linux packages: 688
Packages for current system/model: 36
Packages for current OS: 21
Determining software component updates based on current system configuration ...
Package WGF5F (Realtek RTL81XX PCI-E Network Connection,7.056/5.788,A06 version 7.056/5.788) PCI match for 16975 (Realtek PCIe GBE Family Controller Driver version 7.46.610.2011)
Package JWHK9 (Realtek RTL81XX PCI-E Network Connection,W7: 7.046; Vista:6.249; XP:5.788,A03 version W7: 7.046; Vista:6.249; XP:5.788) PCI match for 16975 (Realtek PCIe GBE Family Controller Driver version 7.46.610.2011)
Package P4XRH (Intel Unified 7 Management Interface Driver,7.1.52.1176,A03 version 7.1.52.1176) ID match for 26405 (Intel(R) Management Engine Components version 7.1.50.1172)
Packages for current system configuration: 3
Eliminating redundant/obsolete package versions ...
Replace WGF5F (version 7.056/5.788) with JWHK9 (version W7: 7.046; Vista:6.249; XP:5.788)
Packages for current system configuration after version compare: 2

Having same problem.  Two (2) updates downloaded and installed.  And again.  And again.  And again.  System client reports success but why does it not recognize the updates and keeping downloading and installing the same updates?

- Realtek RTL81XX PCI-E Network

- Intel Unified 7 Management Interface

r/

Dave

I am having the same issue since December with: 

- Intel Unified 7 Management Interface Driver A03  (7.1.52.1176)

It keeps getting re-discovere and re-installed even when trying an update following a reportedly successful conclusion of the previous one.

What do we do to resolve this?

My Dell is a  Dell Latitude e5420

I am experiencing the same issue on several Optiplex 790 systems that I maintain. 

The Realtek ALC269 driver comes up as needing an update, but installation through Dell Client System Update and manual download and install both fail because the existing driver is the same version as the update. Obviously, the simple work-around is to avoid installing the driver again.

From the installation log:

Checking driver version...
The version of this update driver is equal to the currently installed version .
[Realtek HD Audio Driver]
Installed version : 6.0.1.5883
Package version : 6.0.1.5883

[Update Result]...
Update ready to be applied at reboot .
Rtk Code = 0x00000000
IS Code = 0x00000000
Install Result = 0
UPD execution code =
SetupAPI running code =

Exit Code = 0003 ( Dependency software error )

Hi, try downloading directly from the FTP site:

http://ftp.dell.com/Pages/Drivers/precision-t1650.html

Note that you will be downloading from the Audio Driver section, for the x90 series Optiplexes.

The driver version is newer (6.0.1.5919).

Thanks

I am also finding that Dell System Detect launched from http://www.dell.com/support/home/us/en/04/product-support/servicetag/ /drivers finds updates that Dell Client System Update was not reporting at all. However, I am having the same issue where an update is reported available after I have installed it. In this case, it appears that the Intel installer package is actually installing an older version that what the Dell website claims I am downloading. The new driver that I am have this issue with is: 

Chipset |  Release date 5/2/2013 |  Last Updated 3/21/2014 |  Recommended

 

Hi Satish Singh,

Thank you for the link. Since I am running Windows 7, I downloaded and installed version 6.0.1.5907 instead. However, I am still having the same issue. My OS reports the newer version is installed, but Dell Client System Update does not understand and continues to report that I need 6.0.1.5883.

I will try and get you some additional information on this.

Thanks

I have been seeing the same sort of behavior on every single new laptop we have bought and deployed in the past year or so.

Latitude E series laptops in the xx40 xx30 ranges all exhibit this behavior.

And even the manual method of finding the right full set of drivers for a given service tag on the support.dell.com page has changed drastically and I don't quite trust the results you get.

Especially considering that the original system configuration listing up there does not indicate the individual hardware components like it used to.

Hi,

Can you provide me the below information to look into the issue,

Platform -

OS -

DCSU Version -

Attach activity log of DCSU

You can refer the DCSU User Guide ftp://ftp.dell.com/Manuals/all-products/esuprt_electronics/esuprt_software/esuprt_client_sys_mgmt/esuprt_client_sys_mgmt_clnt_sys_update/dell-clnt-systm-update-v1.3_User's%20Guide_en-us.pdf for importing activity log.

Thanks,

Palani Raja

Palani:

Thank you.  I am using Windows 7.0 Professional.  DCSU version is 1.3.0 When trying again this morning, the problem seems to have worsened in that the update failed.  I tried twice with no luck.  Activity log is attached.

r/

Dave

Hi,

Can you please try with the latest Catalog which will be available in the below link,

ftp://ftp.dell.com/catalog/CatalogPC.cab

thanks,

Palani Raja

Hi,

Can you please try with the latest Catalog which is available in the below link,

ftp://ftp.dell.com/catalogCatalogPC.cab

thanks,

Palani Raja