Recognition Program

Question

I've thought about posting this for some time & although the topic has been discussed before it would be nice to get other users opinions....

I feel the time has come to introduce an additional level to the Recognition Program.

As time goes by more & more users are becoming 'masters' & the need to give more recognition to the 'Top Users' becomes apparent.

Say 5000 points.

What do you think?

dmegehee · Answer

Gary,Yes & No...I've stated before that I think there are issues with the point program as it stands. Folks can become 'experts' (slowly agreed) by asking questions and never contributing otherwise. Other folks are regular contributors of wonderful support!!! Still others are sporadic users - sometimes very busy - other times absent (I fall into this bucket recently). The existing program works FINE for those users that are always in the forums helping. Where it has a weekeness is that the sporadic users and regular questioners end up with the same relative position.I think Recognition of those that are regularly answering questions with helpful and useful information IS critical. I'm not sure what the most useful way to recognize the middle ground helpers is. The top helpers show up now, and your suggestion of a new level (what do you call it?) may be appropriate. Another approach would be to 'age' points... (That would hurt me more than some others.) I really don't know the best solution.Some thoughts I've had in the past... But don't really think are fully workable:1) Responders are 'nominated' by querients as Great Helpers. A querient can only nominate some limited number of times in a month or some such. Once a certain number of nominations are received the person gets a badge.2) Age points - so that folks that constantly post retain their position, but those that are no longer active fall off. (This indicates active folks, but takes the * away from folks that gave good answers in the past, and are no longer active. This lets new folks join and estabilish credibility more quickly.)3) Rename existing levels, and add a new one. (There should always be a level ABOVE all current users.) Otherwise leave as is. (I believe this was your thought...)4) Change the relative point positions so that answers are even more valuable than questions.5) Add a second score that's a 'quality' score - each point award is counted and used to 'average' the results. Folks that have lots of answers would end up with a higher score here. This would be sort of like a batting average. Where you need to know both average and # of at bats to rate someone...I'm sure there are other variations... The most likely one is adding a new level at the 5000 point spot- probably with a range of 5001-7500 or 5001-10000.Dan

ranand1 · Answer

I have my own opinions to share here..Every points program i have known has a redemption value associated with it. I propose that documentum extend this feature and let users with a certain level of points redeem their points for educational courses.Lets assume a 3000 pointer can take a FREE course on a new product that was recently launched. This will immensly benefit both parties (Forum user & EMC) simply because user gains more knowledge and a training seat wont bite EMC that much. EMC will also benefit more during this process when the forum user responds to any questions in the forum about the new product (and reducing burden off support folks)Maybe i am day dreaming here..but if it happens it'll be nice.

srahman1 · Answer

I'm not that far off from getting crowned and I know that I am no Master compared to some of you folks here. But then again, I don't work w/ Documentum from a programming perspective (at all).....it's all strictly administration

In any case, what about the idea of advancing posters to the next level solely on points earned from correct/helpful answers? Why even add post counts(replies) to the RPE?

Just a thought.

Enterprise Support

Recognition Program

Was this post helpful?