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August 18th, 2016 10:00

Issue creating SmartCopy

Hello,

I'm trying to create a smart copy of a VM on a Hyper-V cluster and am running into a problem. When I create, the SmartCopy, I get the following:

An error occurred:

An error occurred during phase: Creating Smart Copy

Exception from HRESULT: 0x80042306.

An error occurred:

Writer 'Microsoft Hyper-V VSS Writer' reported an error: 'VSS_WS_FAILED_AT_THAW'. Check the application component to verify it is in a valid state for the operation.

An error occurred:

One or more errors occurred during the operation. Check the detailed progress updates for details.

An error occurred:

Smart Copy creation failed.

Error: Expected shadow copy provider error. The provider logged the error in the event log.

Could not log in to snapshot, it may be offline.

The application event log on the Host has the error:

iSCSI login error 0xEFFF0029 to target 0-fe83b6-06211e5e2-53e49c21ab857b5e, the snapshot may be offline.

And the Hyper-V VMMS Admin Log has an error:

VSS writers inside virtual machine 'LYPF-ARCHIVE3' failed to perform BackupComplete corresponding to shadow copy (VSS snapshot) set with id '7D9C5553-83E2-47BF-82E7-D46E44936D81': Unspecified error (0x80004005). (Virtual machine ID B6943C2F-8E46-49D6-A338-AA825A1C5391)

But there is no information that I've found on the VM other than an information log saying:

Ran out of time while deleting files. 

The Group itself has no log other than a message saying the snapshot was successfully deleted at the same time that the host throws the error about the snapshot being offline. Any ideas? I've tried everything I've been able to find on any forums and am stuck.

Thanks for any help!

iSCSI login error 0xEFFF0029 to target 0-fe83b6-06211e5e2-53e49c21ab857b5e, the snapshot may be offline.

5 Practitioner

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274.2K Posts

August 19th, 2016 20:00

Hello, 

 This kind of issue really needs a support case to resolve.  Logs from both the array and HIT kit will be needed. 

 I would make sure you are using current EQL firmware and HIT/ME software.  There was a change in snapshot behavior in array FW 7.x.  Snapshots created via VSS weren't put online automatically.  

 Regards, 

Don 

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