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PS6210 Replaced drive not becoming a spare

I have a PS6210 running firmware 9.0.3 and I am seeing something odd when replacing a failed disk.

Usually when replacing failed the new disk will automatically become a spare.

On my last replacement on this unit the replacement disk shows as online and healthy but is not becoming a spare. In the disks tab of Group Manager, it is gray.

The new drive model and firmware match the old and the other drives in the member.

Here is the log output:

===========================
2306:703:san007:SP:18-Dec-2018 22:26:09.390027:mirror.c:1708:WARNING:13.3.27:A c
opy-to-spare request is being denied for drive 12 because the drive is not part
of a RAID set.

2268:666:san007:SP:18-Dec-2018 22:26:03.969990:events.c:184:ERROR:13.4.4:Unreada
ble RAID label on drive 12 (0000000000000000-00000000-00000000).

2255:653:san007:SP:18-Dec-2018 22:26:02.089977:init.c:5881:INFO:13.2.0:drive 12
is online.

2254:652:san007:SP:18-Dec-2018 22:26:02.089976:pclass.c:9613:INFO:32.2.11:Found
and verified new drive: enclosure 0, drive 12, Model HUS156060VLS600 , SN CZWS75
MN.

2202:585:san007:MgmtExec:18-Dec-2018 22:25:38.729909:emdEcd.cc:132:INFO:7.2.0:Dr
ive 12 has been inserted.

2154:588:san007:SP:18-Dec-2018 20:04:07.319912:init.c:5915:WARNING:13.3.0:drive
12 is offline.

2155:584:san007:MgmtExec:18-Dec-2018 20:04:07.319908:emdEcd.cc:130:WARNING:7.3.1
5:Drive 12 has been removed.
===========================

Any Ideas on what is causing this?

 

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Re: PS6210 Replaced drive not becoming a spare

Hello, 

 Where did you get this drive?  It might be same model/OEM part #, but not a proper EQL drive. 

 Or it could have a RAID label from another EQL array on it.   In the EQL GUI if you go to that member and select the disks.  That one may show up as foreign.  If so you can clear the old label off the drive.  There's a add to array option.  Or at the CLI. 

 Do a show member.  Find the member name.  e.g. PS6210E 

 Then do: 

select PS6210E show disks
Slot Type Model Size RPM Status Errors SMART Health
---- -------- ---------------- ----------- ----- --------- ------ ------------
0 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
1 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
2 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
3 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
4 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
5 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
6 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
7 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
8 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
9 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
10 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
11 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
12 SAS(HDD) ST2000NM0023 1.82TB 7200 foreign 0 ok
13 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
14 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
15 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
16 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
17 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
18 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
19 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
20 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
21 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
22 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok
23 SAS(HDD) ST2000NM0023 1.82TB 7200 online 0 ok

Then: 

 member select (MEMBERNAME of your array) disk select 12 

E.g

member select PS6210E disk sel 12
GrpName(member_PS6210E disk_12)> show
______________________________ Disk Information _______________________________
Slot: 12 Status: foreign
Model: ST2000NM0023 Revision: GE0F
Size: 1.82TB Errors: 0
Rpm: 7200 SectorSize: 512
Health: ok
___________________________________________

From there you would do:  clear-label to remove the RAIDset info from that spare drive. 

GrpName(member_PS6210E disk_12)> clear-label 

If that works it will become a spare. 

Otherwise I would try to get another drive from your vendor. 

 Regards, 

Don 

 

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Re: PS6210 Replaced drive not becoming a spare

Hi Don,

 

Looks like I was incorrect in stating the drive was online:

 

san-equallogic-cl4(member_san007 disk_12)> show
______________________________ Disk Information _______________________________
Slot: 12 Status: offline
Model: HUS156060VLS600 Revision: A760
Size: 558.91GB Errors: 0
Rpm: 15000 SectorSize: 512
Health: ok
_______________________________________________________________________________
san-equallogic-cl4(member_san007 disk_12)> clear-label
Current disk status already is offline.

This drive was provided by a third party support vendor (not Dell warranty Support) and previous drives from this vendor have been functional. It does have the same firmware revision A760 as the other drives in this member. Should I be able to run a command to bring this drive online?

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Re: PS6210 Replaced drive not becoming a spare

Hello, 

 No, that command will not bring it online.  Most likely it is NOT an EQL drive. 

 The firmware revision doesn't matter.  They are made by the vendor specifically for EQL.  They likely did not send you a compatible drive. 

 I would ask them for a new drive. 

  Regards, 

Don 

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Re: PS6210 Replaced drive not becoming a spare

Thanks Don!

 

You help and knowledge is always appreciated 🙂

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Re: PS6210 Replaced drive not becoming a spare

Hello, 

 You are very welcome.  I am glad to be of assistance! 

 Don

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