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65429
October 1st, 2013 15:00
7 Beep code on Inspiron M5010 even after replacing the Motherboard
Hi,
I am reporting with the same issue where my motherboard was replaced for 7 beep code and still the issue didn't get resolved. Issue Reoccurred again--again i am getting 7 beep codes. When I checked the motherboard part no and it is the same motherboard which have replaced for this issue. As I informed earlier that the motherboard which was installed for the INSPIRON M5010 have bump cracks around the solder on AMD chip resulting in no post with 7 beep code. The onsite tech replaced the motherboard and it was working fine for 2 weeks and again I am getting the 7 beep code. I am dell customer for past one decade and I owned so many Inspiron and xps laptop but this laptop is giving me trouble. If I get HDD error or any other part failure I would say yes it is due to usage and I would pay for the parts but if I get issue due to manufacture defects than dell should find solution to fix it. How come I am getting same issue even after part replacement within 2 weeks? Please, I would request you to take required action to come out with solution. I am ok with refurbished motherboard but it should not be the same Class or type of part as it is resulting into same 7 beep code. There are 2 types of motherboard in M501R---AMD(tm) RS880M/SB820. And I got my laptop replaced with the same part RS880M which has known issue. My computer . I believe dell should fix this issue for me as it is known issue with these models.
Looking forward for your reply with a solution.
With regards,
Prince
Dell-Rajesh R
6 Operator
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3.3K Posts
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October 1st, 2013 15:00
Hi xprincemohan007,
Thank you for contacting us and bringing your concerns to our attention. I apologize for the inconvenience.
7 beeps indicate CPU Cache test failure which means Processor failure.
Kindly private message me the service tag of the computer. To private message click Here, then click "Send a Private Message".
Awaiting your response!
Lisa2128
3 Posts
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November 2nd, 2013 13:00
I have the same issue with 7 beeps. Could someone from Dell assist please?
speedstep
11 Legend
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47K Posts
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November 8th, 2013 07:00
You could try this fix. :emotion-3:
marblesplz
2 Posts
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March 24th, 2014 13:00
I have same issue and REPLACED the cpu but that did not work. It is the motherboard.
wilrose3
1 Message
0
December 10th, 2014 06:00
So is it your recommendation to replace the processor?
GamerX007
2 Posts
1
April 22nd, 2015 09:00
With a heat gun and a ir thermometer
Watch the video above for help and Drections
GamerX007
2 Posts
1
April 22nd, 2015 09:00
It's not the cpu
It is the gpu
Best fix is only temporary reflow the solder