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5 Posts
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44943
May 15th, 2011 04:00
Audio/Video stutter xps15
Someone plz help me on this.
I've had my dell xps15 since november (2010) and have had the problem from the beginning.
Whenever I play videos (either on youtube, megavideo OR VLC, either from internal HD or external ones), or even songs (no video) I experience stuttering in both audio AND video.
I tried updating bios and nvidia drivers as well as changing settings for internal graphics/nvidia graphics and power manager modes with absolutely no result.
I dont even know if it's a HW or SW problem anymore.
Anyone experienced the same (very annoying!) problem and can come up with an idea?
TYTY
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egis_core_i7
2 Posts
0
May 16th, 2011 22:00
Normal 0 19 false false false LT ZH-CN X-NONE
I'm having this problem too :( Also from the beginning. Bios and Audio drivers are up-to-date.
I noticed, audio is stuttering during HDD activity (for example, when backup is running or when I’m starting a program).
I also have the older XPS M1530 - no problem with sound, even when HDD is "under pressure".
Yes, it is very annoying and it shouldn't be that way!
HDD seems to be ok, tests don't fail.
Please help!
Strie
5 Posts
0
May 17th, 2011 01:00
Hi
I called Dell support in Italy yesterday. As I expected, they asked me if my drivers and bios were up-to-date, which they were, and I had run every possible diagnostics in DELL tools, windows AND linux, without any result...
When I told them I tried watching a video with a Linux liveCD and the problem was still there, they told me the problem is probably a video controller on the motherboard, so they are picking up my laptop today for maintenance, which will probably be a motherboard replacement. Hope this will solve the problem... :-(
egis_core_i7
2 Posts
0
May 17th, 2011 03:00
FINALLY SOLVED!
Intalling the newest "Intel Rapid Share" driver solved all the stuttering audio problem!
At first, I uninstalled "Intel Rapid Share" from "Programs and Features" (just to try) and then I noticed, that the stuttering got even worse.
Then I went to Intel's support site (first google result for "Intel Rapid Share") and downloaded the newest driver (BTW, in DELL's support site is an older version of the driver). I installed it, restarted the XPS and voila - NO MORE STUTTERING AT ALL - NO MATTER WHAT I DO!
Here is the direct link to the driver: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=19607&ProductFamily=Chipsets&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Rapid+Storage+Technology&lang=eng
good luck!
Strie
5 Posts
0
May 17th, 2011 04:00
wow great!
following your advice i removed some of the HDD control options in intel storage rapid and the problem seems solved! a video has been going for more than half an hour without any stuttering!
i'm going to keep testing it for a while, but it seems like a motherboard change (like dell suggested) wont be necessary!
thanks a loooooot!
Strie
5 Posts
0
May 18th, 2011 06:00
so what it seems is that many people, including me, had the same problem (i saw others on other forums) and it was all caused by background programs. i would like to address a small complaint to dell. we were sold, for good money, a computer which is supposed to be quite powerful and ensure a high quality audio/video experience, other than being able of processing quite a big volume of data. well i think the expectations weren't totally met. or at least, they are met now that a forum (not dell support center, since they suggested i replace my motherboard....) solved our problems (thanks again xxx) which they were caused by default programs..
that's all, i really like my laptop, i think it's a good product, i just hope next one will have a bit more testing done on it :-)
dumyfou
1 Message
1
May 18th, 2011 06:00
I have been having the same problem. i tried everything i could think of, audio drivers, dell support, blah blah blah. i finally noticed that every time it stuttered there was a huge spike in CPU resources. so i sat at my computer for hours listening to music watching the resource monitor to see what was using the CPU. i uninstalled a few programs that seemed to run in the background and nothing helped. The last thing i noticed was my dell support center. It was running occasionally in the background using up my CPU for just a second slowing everything else down. first i tried to turn off the auto monitoring features but it was still running. i uninstalled it, and two days now, no stuttering!
XPS 15
i5
6gigs
nvidia 420m