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September 24th, 2012 03:00

BSOD dxgkrnl.sys -- switchable graphics problem?

New Laptop (Inspiron 15R SE)

Intel Core i7-3612

Memory: 8192MB

Graphics: 2GB AMF+D Radeon HD 7730M

 

Problem: Running a game (e.g. Minecraft) and then mimimising the window to open Google Chrome and play a YouTube video leads to BSOD

 

Ran: BlueScreenView

Bugcheck code: 0x0000016

Caused by driver: dxgkrnl.sys

Caused by address: dxgkrnl.sys + 5d000

 

Drivers found in crash stack:

atikmpag.sys

dxgkrnl.sys

dxgmms1.sys

I would be grateful as to how I can diagnose the problem? Do I need to concentrate on the switchable graphics, drivers, BIOS or something else?

Thanks a lot!

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