As far as I know that's normal behavior. Genuine Dell batteries (and chargers) have built-in identifying circuitry that the system examines to authenticate the part; the system is hard-wired to refuse batteries that fail to pass authentication. That battery apparently doesn't pass muster with your Dell, so the folks you bought it from "should" offer to exchange it with one that will. I wouldn't hold my breath on another aftermarket battery faring any better though.
If there is, Dell certainly isn't going to tell anyone about it. They WANT you to only use genuine parts, and they're going to do everything they can come up with to prevent you from using parts that aren't. Like I said, the system is probably hard-wired not to work with parts that aren't genuine.
I'd say your problem now is with the retailer you bought the battery from. Aftermarket batteries for Dell laptops are like counterfiet parts, designed to trick the system into thinking they're genuine. Yours obviously didn't pass inspection, so you should contact the people you bought the battery from and get them to exchange it for you. If they were being honest when they told you they've "never heard of this problem before" (I'm skeptical), then they shouldn't mind replacing the defective merchandise.
Lukeonia1, thanks for your response. I find it a little hard to believe that this would be normal behavior, as the battery is advertised specifically to work with Dell Precision M90s, and considering the retailer told me they've never heard of this problem before, I would assume that other people with M90s have gotten it to work fine. Are you sure there isn't some kind of BIOS or 'Power Management' setting that can bypass the authentication process? thanks.
Yeah, I should have mentioned that when I initially told them I had this problem, they rush delivered me another battery for free because they said the first one might have been defective. However, the second battery is giving me the same problem...
I've found the solution to this problem. All you have to do is not plug in the battery before turning on the laptop. Then after the laptop has booted and come to Windows desktop, insert the battery in. It will start showing in the status bar. Then you can charge the battery and then work on the laptop. And then don't ever shut down the laptop. Just standby/suspend it instead. But if you happen to shut down the laptop, repeat the above procedure again.
Lukeonia1
2 Posts
0
April 22nd, 2009 23:00
As far as I know that's normal behavior. Genuine Dell batteries (and chargers) have built-in identifying circuitry that the system examines to authenticate the part; the system is hard-wired to refuse batteries that fail to pass authentication. That battery apparently doesn't pass muster with your Dell, so the folks you bought it from "should" offer to exchange it with one that will. I wouldn't hold my breath on another aftermarket battery faring any better though.
Lukeonia1
2 Posts
0
April 22nd, 2009 23:00
If there is, Dell certainly isn't going to tell anyone about it. They WANT you to only use genuine parts, and they're going to do everything they can come up with to prevent you from using parts that aren't. Like I said, the system is probably hard-wired not to work with parts that aren't genuine.
I'd say your problem now is with the retailer you bought the battery from. Aftermarket batteries for Dell laptops are like counterfiet parts, designed to trick the system into thinking they're genuine. Yours obviously didn't pass inspection, so you should contact the people you bought the battery from and get them to exchange it for you. If they were being honest when they told you they've "never heard of this problem before" (I'm skeptical), then they shouldn't mind replacing the defective merchandise.
iBrews
3 Posts
0
April 22nd, 2009 23:00
Lukeonia1, thanks for your response. I find it a little hard to believe that this would be normal behavior, as the battery is advertised specifically to work with Dell Precision M90s, and considering the retailer told me they've never heard of this problem before, I would assume that other people with M90s have gotten it to work fine. Are you sure there isn't some kind of BIOS or 'Power Management' setting that can bypass the authentication process? thanks.
iBrews
3 Posts
0
April 23rd, 2009 11:00
Yeah, I should have mentioned that when I initially told them I had this problem, they rush delivered me another battery for free because they said the first one might have been defective. However, the second battery is giving me the same problem...
mn1945_786
2 Posts
1
January 2nd, 2017 21:00
I've found the solution to this problem. All you have to do is not plug in the battery before turning on the laptop. Then after the laptop has booted and come to Windows desktop, insert the battery in. It will start showing in the status bar. Then you can charge the battery and then work on the laptop. And then don't ever shut down the laptop. Just standby/suspend it instead. But if you happen to shut down the laptop, repeat the above procedure again.